STRATEGI PELAYANAN PENANAMAN MODAL

Ahmad Ma'ruf

Abstract


In order to increase investment, required strong institution. One of the government's efforts to encourage improvement of an investment climate by creating integrated services in a door for investment. The study is aimed formulate a strategy of the service of capital investment, case studies in the office of the Investment Coordinating Body (BKPM) Yogyakarta Special Region (DIY). The data that were used in the studies are primary and secondary data. The primary data obtained from the survey results, observations, depth interview and focus group discussion (FGD). Engineering analysis using descriptive analysis and qualitative analysis had undertaken to formulate service strategies through the SWOT method. Strategy formulation of the results of this study is a strategy for the creation of institutional and quality management system of the BKPM office of DIY Province; such as building a quality management system by carrying out the concept of Total Quality Service (TQS) with certified quality management of the International Standards Organization (ISO); develop institutional IT-based services; develop strategic partnerships; improving public participation in monitoring and evaluation services. Additionally, strategies are needed to encourage the development of human-resource capacity with competence base through the proactive way to send human resources at a certified training.

Keywords


public services, quality of service, institutional capacity, investment

Full Text:

PDF

References


Barney, Jay Ouchi Wiliam G. 1988. Organizational Economics, Toward a New Paradigm for Understanding and Studying Organization, San Francisco, London, Jossey: Bass Publisher.

Beny, A. Parasuraman. 1999. Marketing Services: Competing Through Quality, 1th ed. New York: The Free Press.

Collis, John and Jones Philip. 1992.Public Finance and Public Choice, Analitical Perspective. London: McGraw-Hill International

Edition.

Elliassen, Kjell A and Kooiman, Jan (ed).1993. Managing Public Organizations, London: Sage Publications Ltd.

Farnham, David and Sylvia Horton (ed). 1993.Managing The New Public Service. London: Mac Millan.

Fernandes, Joe. 2002.Otonomi Daerah di Indonesia Masa Reformasi: Antara Ilusi dan Fakta. Jakarta: IPOS dan Ford Foundation.

Flyn, N. 1990. Public Sector Managament. London: Harvester Wheatsheaf. Harbunangin, Butje, dan Harahap Pardamean Ronitua. 1995. 111 Hal Penting tentang ISO 9000. Jakarta: PT Iron Damwin Sentosa.

Hinton, Tom and Scaeffer, Wini. 1996.Customer Focused Quality, alih bahasa Aji Suroso. Jakarta: Penerbit Hanilarang.

Osborne, D & Gaebler, T.1992. Reinventing Government: How the Entrepreneurial Spirit in Transforming the Public Sector, Reading.

Massachussetts: A Willian Patrick Book.

Priyono, Agung.2007. Pelayanan Satu Atap Sebagai Strategi Pelayanan Prima di Daerah Otonomi Daerah, Jurnal Komunikasi

Massa, Volume 1 Nomor 1 Juli.

Propenko, Yoseph dan Pavlin Igor. 1991. Enterpreneurship

Development in Public Enterprise. London: Englewood.

Rasyid, M. Ryaas. 1998. Desentralisasi dalam Rangka menunjang Pembangunan Daerah: dalam Kumpulan Karangan. Pembangunan

Administrasi.Disunting Achmad Sjihabuddin. Jakarta: LP3ES.

Ratminto dan Atik Septi Winarsih. 2005.Manajemen Pelayanan: Pengembangan Model Konseptual, Penerapan Citizen's Chapter dan

Standar Pelayanan Minimal. Yogyakarta: Pustaka Pelajar.

Sedaryanti. 2004.Good Governance: Membangun Sistem Manajemen Kinerja Guna Meningkatkan Produktivitas. Bandung: Mandar Maju.

Tjiptono, Fandy. 1997. Prinsip-Prinsip Total Quality Service. Yogyakarta: Penerbit Andi Offset.

Vrye, Catherine De. 1994.Good Service is Good Business, 7 Simple Strategies for Success, Australia: Prentice Hall.

Wahyudi Kumorotomo. 2005. Akuntabilitas Birokrasi

Publik: Sketsa Pada Masa Transisi. Yogyakarta: MAP-UGM dan Pustaka Pelajar.

Widodo, Joko. 2001. Good Governance, Telaah Akuntabilitas dan Kontrol Birokrasi di Era Desentralisasi dan Otonomi Daerah, Surabaya: Insan Cendekia.

Wirjatmi, Endang Trilestari. 2001.Filosofi, Strategi dan Teknik Pelayanan Prima di Sektor Publik; Makalah Ceramah tentang Manajemen Pelayanan Prima di Lembaga Administrasi

Negara Bandung, 9 Agustus.

Zeithaml, V. 2000. Service Quality, Profitability and the Economic Worth of Customers: What We Know and What We Need to

Learn. Journal of the Academy of Marketing Science, 28(1):67-85.


Refbacks

  • There are currently no refbacks.


JESP is indexed by:

                

 

Office:
Redaksi JESP UMY, Gedung E2 Lantai 2, Fakultas Ekonomi dan Bisnis, Universitas Muhammadiyah Yogyakarta
Jalan Brawijaya, Tamantirto, Kasihan, Bantul, Daerah Istimewa Yogyakarta 55183
Telp: (0274) 387656 ext.184
Fax: (0274) 387646
WA: +62 82327 810 910 (Managing Editor)
Email: jesp@umy.ac.id


Jurnal Ekonomi & Studi Pembangunan (JESP) is licensed under Creative Commons Attribution 4.0 International License.