Optimizing Public Service Through E-Government Services (The Case of Public Service in South Jakarta Municipality)

FLORENTINA WULANDARI, YULI ANSHORI

Abstract


The development of information technology and public administration paradigms that
emphasize services for the benefit of society has affected the strategic efforts of e-Gov in Indonesia. For
that, there is a need to create qualified, competitive, effective and efficient of the public services.
Indonesia’s E-Gov Policy has been applying principles of good governance and information technology
to serve and interact with the community. Some local governments, including South Jakarta
Municipality has been implementing e-Gov to optimize public service. e-Gov in South Jakarta
Municipality is reflected on the implementation of a management information technology to improve
services to the community by creating a web site, namely http://selatan.jakarta.go.id/. The information
presented in South Jakarta Municipality website includes tourism, local regulations, and other
information of Municipality of South Jakarta.

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