Kualitas Pelayanan Kepuasan Pasien Rumah Sakit: Kasus Pada Pasien Rawat Jalan

Solichah Supartiningsih

Abstract


The purpose of this study was to determine the effect of service quality dimensions in terms of physical appearance, reliability, responsiveness, assurance, and empathy for hospital patient satisfaction Sarila Husada Sragen. This study uses a test approach the relationship between variables with quantitative approach. Samples are patients who use the services of Sarila Husada Hospital of Sragen. Test the relationship between variables was performed using multiple regression test. This study found that tangbel and assurance effect on customer satisfaction Sarila Husada hospital patients Sragen.


Keywords


Tangible; reliability; responsiveness; assurance; empathy; patient satisfaction

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References


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DOI: https://doi.org/10.18196/jmmr.6122

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