Efektivitas Pelaksanaan Pelayanan Pengaduan Masyarakat Berbasis E-Government

Abstract

Public complaints service today’s has become part of  the efforts to improve public services in Indonesia. Government,
both central and local levels is appropriate to give special attention to the improvement of  service quality of  public
complaints. The government’s attention can be achieved either by continuously innovate to create public complaints
service that is not only easily accessible by the public, but  also can be received and responded  to effectively by local
government. Yogyakarta City’s Government innovates by providing the services of  public complaints were based on
information technology and communication (e-government). Innovations made by the government of  Yogyakar ta is
expected to provide ease of  access for the public and can be input which should be followed up effectively by the
government of  the city of  Yogyakarta so as to create improved quality of  public services in general in the future.