Success Factors for an E-Government Strategy: Austrian Experiences, Indonesian Challenges



Focus of this paper are success factors for the implementation of an E-Government strategy. While
concepts for a sophisticated strategy process in Public Sector are delivered on a regular basis, the gap
between ambitious planning and its implementation seems to get wider. Authors seek to define what
makes a “good strategy” in order to enhance management capacity. Meanwhile some scholars from
Political Science see limitation of Governments on announcements which are not followed up by
sufficient action rather as systematic problems, challenging concept and rules of liberal western
democracy, or owed to growing complexity of Governance under the conditions of globalization. In
context of the introduction of New Public Management and its perception of citizens as customers and
on the basis of new available technical options in Information Society, a key Governance reform project
in European and other Countries over the last fifteen years has been the introduction of E-Government.
European market leader in this field is Austria. The author reviews concept and implementation
experiences of the Austrian E-Government strategy, analyzes key success factors and opens a
discussion, under which conditions a successful implementation of E-Government can take place in

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