SUHARTO, S.; HOTI, A. Relationship Marketing, Customer Experience and Customer Satisfaction: Testing Their Theoretical and Empirical Underpinning. Jurnal Manajemen Bisnis, [S. l.], v. 14, n. 1, p. 21–35, 2023. DOI: 10.18196/mb.v14i1.17805. Disponível em: https://journal.umy.ac.id/index.php/mb/article/view/17805. Acesso em: 8 sep. 2025.