SILALAHI, R. V.; NOVENSON, N. Unlocking Customer Loyalty in Indonesian Local Coffee Shops: An In-depth Analysis of The Influential Factors. Jurnal Manajemen Bisnis, [S. l.], v. 15, n. 2, p. 419–446, 2024. DOI: 10.18196/mb.v15i2.22441. Disponível em: https://journal.umy.ac.id/index.php/mb/article/view/22441. Acesso em: 8 sep. 2025.