SHIRATINA, A.; UTAMA, A. P.; ALI, A. J. Key Factors Affecting Customer Citizenship Behavior in Small and Medium-sized Enterprises. Jurnal Manajemen Bisnis, [S. l.], v. 16, n. 1, p. 158–184, 2025. DOI: 10.18196/mb.v16i1.23342. Disponível em: https://journal.umy.ac.id/index.php/mb/article/view/23342. Acesso em: 4 sep. 2025.