MARZUKI, M.; WAHAB, Z.; WIDIYANTI, M.; SIHAB, M. S. The Effect of Relationship Marketing and Service Quality Towards Customer Loyalty of PT Bank Perkreditan Rakyat Sumatera Selatan. Jurnal Manajemen Bisnis, [S. l.], v. 11, n. 2, p. 177–187, 2020. DOI: 10.18196/mb.11296. Disponível em: https://journal.umy.ac.id/index.php/mb/article/view/9514. Acesso em: 6 may. 2025.