Marzuki, M., Wahab, Z., Widiyanti, M. and Sihab, M. S. (2020) “The Effect of Relationship Marketing and Service Quality Towards Customer Loyalty of PT Bank Perkreditan Rakyat Sumatera Selatan”, Jurnal Manajemen Bisnis, 11(2), pp. 177–187. doi: 10.18196/mb.11296.