Marzuki, Marzuki, Zakaria Wahab, Marlina Widiyanti, and Muchsin Saggaff Sihab. “The Effect of Relationship Marketing and Service Quality Towards Customer Loyalty of PT Bank Perkreditan Rakyat Sumatera Selatan”. Jurnal Manajemen Bisnis 11, no. 2 (September 11, 2020): 177–187. Accessed May 6, 2025. https://journal.umy.ac.id/index.php/mb/article/view/9514.