Formulating Integrated Public Services in Batu City: A Preliminary Study

Authors

  • Dedik F Suhermanto Universitas Muhammadiyah Malang
  • Ali Roziqin Universitas Muhammadiyah Malang https://orcid.org/0000-0001-8336-3103
  • Iradhad T Sihidi Universitas Muhammadiyah Malang
  • Temmy Indrawan Agencies of Regional Planning, Research, and Development, Batu City
  • Yusrin Rahmawati Universitas Muhammadiyah Malang

DOI:

https://doi.org/10.18196/jgpp.v9i2.13482

Keywords:

Public Services, Bureaucracy, Batu City

Abstract

This study aims to develop an initial framework for integrating public services in Batu City. The integration of public services in Batu City is formulated into the Integrated Public Service (Public Service Mall). This research is preliminary, meaning that researchers wanted to identify potential public services developed in Batu City. Furthermore, the discussion of the initial framework focused on three aspects, namely institutional, management, and human resource management. This research used a mixed-methods approach. Furthermore, data collection was carried out through questionnaires, semi-structured interviews, focus group discussions, and literature studies. The results uncovered that the integration of public services in Batu City has the potential to be developed through Public Service Mall. The strategic placement of Public Service Mall locations is also needed to provide affordability for the community. Public Service Mall can also expand the types of services from 118-130 to 130-140. From an institutional perspective, Public Service Mall remains under the Batu City One-Stop Integrated Service and Investment Service (DPMPTSP) supervision by coordinating with technical agencies from the public and private sectors. Then, in terms of management, the implementation of the Public Service Mall requires physical and network infrastructure in the service process. Finally, the HRM (Human Resource Management) aspect needs to pay attention to the competency skills of the apparatus, both as implementers and control systems.

Author Biographies

Dedik F Suhermanto, Universitas Muhammadiyah Malang

Department of International Relations

Ali Roziqin, Universitas Muhammadiyah Malang

Department of Government Studies

Iradhad T Sihidi, Universitas Muhammadiyah Malang

Department of Government Studies

Yusrin Rahmawati, Universitas Muhammadiyah Malang

Department of Government Studies

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Published

2022-06-08

How to Cite

Suhermanto, D. F., Roziqin, A., Sihidi, I. T., Indrawan, T., & Rahmawati, Y. (2022). Formulating Integrated Public Services in Batu City: A Preliminary Study. Journal of Governance and Public Policy, 9(2), 82–95. https://doi.org/10.18196/jgpp.v9i2.13482

Issue

Vol. 9 No. 2 (2022): June 2022

Section

Articles

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