Optimalisasi Kinerja Lembaga Ombudsman Daerah Istimewa Yogyakarta Dalam Penyadaran Hak Masyarakat Atas Pelayanan Publik

Arif Wicaksono, Suranto Suranto


The Ombudsman Institution is an independent institution which functions to supervise the public se
issues. The existence of  this institution is considered important to increase the public service espec
service performance by the government or local government and its existence is guaranteed by law.
progress reaches the provincial level and the This research uses the qualitative research method. T
including the primary and secondary data. The primary data covers interview and observation dat
ondary data covers literature data and documentation. The analysis unit of  this research is the Omb
of  Yogyakarta Special Region with the interviewed research subjects such as the Head, Institutio
Socialization, Cooperation, and Networking Unit, and Socialization Executive Assistant. The finding
shows that the establishment of  The Governor Regulation Number 69 Year 2014 about the Organiz
Procedure of  the Ombudsman Institution of  Yogyakarta Special Region causes the incorporation of
Regional Ombudsman Institution (LOD) and the Private Ombudsman Institution (LOS), to be a singl
as the Ombudsman Institution of  Yogyakarta Special Region and it was started in 2015. The Ombud
Yogyakarta Special Region performance optimization has been seen in its achievements which are i
the applicable regulations. The optimization of  socialization  task on public right awareness toward p
by the Ombudsman Institution of  Yogyakarta Special Region is considered good and optimum. It can
programs done in the socialization intensity, socialization quality, and socialization portion compar
ties. The factors influencing the Ombudsman Institution of  Yogyakarta Special Region performance
covering the executive human resources factor, facilities and infrastructure and public participation


Ombudsman; Public Service; Performance; Socialization; Right Awareness.

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