Implementasi Kebijakan Badan Layanan Umum Daerah: Studi Kasus RSUD dr. Soemarno Sosroatmodjo Tanjung Selor Kabupaten Bulungan

Abstract

The purpose of  this study was to describe the policy implementation Public Service Agency (BLUD) in RSUD Tanjung
Selor. This study uses descriptive qualitative research with data collection through the data collection process impiris
move from facts to theory building. Results of  research policy implementation BLUD in RSUD Tanjung Selor show that
SPM has not run optimally meets standards and criteria set. BLUD running quite well due to the availability of  medical
facilities and hospital equipment, adequate human resource quality, health care procedures and treatment costs are
affordable. However, for many services still complained of  patients considered less swift in responding to complaints.
A common perception among the leaders of  positive effect on the delivery of  public health services, especially from
the aspect of  equity, and affordability of  health care. In addition coordination and functional with health agencies
helped smooth implementation of  accountable implementation. The ability of  the police still lacked discipline officers,
and less friendly. Comfort aspect of  this facility is an extra burden on the patient. In the sense of  this study indicate that
the change of  status into BLUDs at RSD Dr. Soemarno Sosroatmodjo Tanjung Selor Bulungan did not show a significant
impact on changes in the quality of service.