Making Requirements for Karanglo Asri Waste Bank Using the User-Centered-Design Method

Abstract

Since 2017, the Karanglo Asri Waste Bank has been operating with three core managers, including the chairman, secretary, and treasurer, as well as 32 active customers. Residents have been educated on identifying waste that can be resold to collectors or transformed into fertilizers and handicrafts using a waste bank maintained by a local government agency. The staff of the waste bank has continued to write by hand, and each has his or her notebook. Nonetheless, administrative books include hurdles—for instance, errors in recording, destruction, loss, improper computations, and unstructured records. Therefore, the customers must resolve these issues by matching the terms and criteria. The User-Centered-Design method included three phases for determining the requirements of the Karanglo Asri Waste Bank. They generated four user journey maps, four use case diagrams, six activity diagrams, and eighty-four user stories. It was completed for testing by the managers and customers based on requirements derived from the needs of the Karanglo Asri Waste Bank’s staff and customers.