Halo Effect : Corporate Social Responsibility (CSR) serta Peran Stakeholders Terhadap Kinerja Dan Nilai Perusahaan

Fahmi Dwi Mawardi

Abstract


Latar Belakang: Tujuan utama perusahaan di era kerbelanjutan bisnis adalah meningkatkan kinerja dan nilai perusahaan melalui peran stakeholders. Hasil Penelitian Akisik (2017) masih terfokus pada perusahaan yang ada Eropa dengan konsensus pertanggungjawaban sosial yang tinggi, sedangkan di indonesia masih terkesan rendah karena kerbijakan yang semi mandatory. Peneliti bermaksud untuk meneliti di perusahaan indonesia dan menekankan juga pada aspek efek halo yang terjadi.

Tujuan: Penelitian ini bertujuan untuk menganalisis secara empiris kelompok stakeholders utama yaitu karyawan dan pelanggan dalam mempertimbangkan ulasan pihak ketiga laporan CSR sebagai determinant value keputusan mereka, dan bagaimana keputusan mereka dapat mempengaruhi kinerja dan nilai perusahaan melalui halo efek laporan CSR.

Metode Penelitian: Penelitian ini menggunakan moderated regression analysis (MRA) dengan e-views 10. Sampel yang digunakan adalah perusahan yang terdaftar di bursa efek Indonesia (BEI) dan Global Reporting Initiative (GRI).

Hasil Penelitian: Hasil penelitian menunjukan dampak kelompok stakeholders karyawan dan pelanggan terhadap kinerja dan nilai perusahaan dipengaruhi oleh ulasan pihak ketiga laporan CSR. Penelitian ini menemukan adanya efek kuat dari stakeholder’s pelanggan yang ada di Indonesia terhadap peningkatan kinerja keuangan dan nilai perusahaan yang dipengaruhi oleh ulasan pihak ketiga CSR. Stakeholders pelanggan lebih memberikan apresiasi berupa dukungan pada perusahaan yang melakukan komitmen sosial dan lingkungan. Dukungan pelanggan berupa niat pembelian, penghargaan produk yang lebih tinggi dan stigma baik terhadap produk perusahaan. Penelitian ini menemukan adanya efek halo yang terjadi pada stakeholders karyawan. Karyawan merupakan stakeholders internal yang tidak bisa terlepas dari dinamika aktivitas perusahaan termasuk CSR. Aliansi stakeholders secara luas menemukan adanya ketidakrelevanan atas informasi dan aktivitas CSR yang dilakukan oleh perusahaan, sehingga menghasilkan keputusan untuk tidak mendukung perusahaan.

Keaslian/Kebaruan Penelitian: Penelitian ini dibatasi oleh minimnya perusahaan di Indonesia yang menggunakan pedoman GRI. Penelitian ini memperluas penelitian Akisik (2019) dengan menggunakan variabel pemoderasi dan dilakukan pada perusahaan di Indonesia.


Keywords


Halo effect : CSR

Full Text:

PDF

References


Akisik, O., & Gal, G. (2014). Financial Performance and Reviews of Corporate Social Responsibility Reports. Journal of Management Control, December, 25(3-4), pp. 259-288. https://doi.org/10.1007/s00187-014-0198-2

Akisik, O., & Gal, G. (2017). "The Impact of Corporate Social Responsibility and Internal Controls on Stakeholders’ View of the Firm and Financial Performance", Sustainability Accounting, Management and Policy Journal, Vol. 8 Issue: 3, https://doi.org/10.1108/SAMPJ-06-2015-0044

Bauman, C. W., & Skitka, L. J. (2012). Corporate Social Responsibility as a Source of Employee Satisfaction. Research in Organizational Performance, pp. 1-24. https://doi.org/10.1016/j.riob.2012.11.002

Biggar, J. M., & Selame, E. (1992). Building Brand Assets. Chief Executive, p. 36 https://doi.org/10.1108/03090569810243721

Benn, S., & Bolton, D. (2011). Key Concepts in Corporate Social Responsibility. 1 ed. Los Angeles: Sage.

Berle, A. A. (1931). Corporate Powers as Powers in Trust. Havard Law Review, p. 44:1049. https://doi.org/10.2307/1331341

Brown, T. J., & Dacin, P. A. (1997). The Company and the Product: Corporate Associations and Consumer Product Responses. Journal of Marketing, 61(1), pp. 68-84. https://doi.org/10.2307/1252190

Campbell, A. (1997). Stakeholders: The Case in Favour. Long Range Planning, pp. 446-449. https://doi.org/10.2307/2331331

Carroll, A. B. (1991). The Pyramid of Corporate Social Responsibility:Toward the Moral Management of Organizational Stakeholders. Business Horizons, 34(4), pp. 39-48. https://doi.org/10.1016/0007-6813(91)90005-G

Carroll, A. B., & Shabana, K. M. (2010). The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice. International Journal of Management Reviews, 12(1), pp. 85-105.

Chaudhri, V. (2014). Corporate Social Responsibility and the Communication Imperative: Perspectives From CSR Managers. International Journal of Business Communication, pp. 1-24. https://doi.org/10.1177/2329488414525469

Chih, H.L., Chih. H.H., & Chen, T.Z. (2009). “On the Determinants of Corporate Social Responsibility: International Evidence on the Financial Industry”, Journal of Business Ethics (2010) 93:115–135. https://doi.org/10.1007/s10551-009-0186-x

Choi, J., & Wang, H. (2015). Stakeholder Relations and the Persistence of Corporate Financial Performance. Strategic Management Journal, 30(8), pp. 895-907. DOI:10.1002/smj.759

Chong, M. (2009). Employee Participation in CSR and Corporate Identity: Insights from a Disaster- Response Program in the Asia-Pacific. Corporate Reputation Review, 12(2), pp. 106-119.

Clarkson, P. M., Li, Y., Richardson, G. D. & Vasari, F. P. (2008). Revisiting the Relation Between Environmental Performance and Environmental Disclosure: An Empirical Analysis. Accounting, Organizations and Society, 33(4-5), pp. 303-327. https://EconPapers.repec.org/RePEc:eee:aosoci:v:33:y:2008:i:4-5:p:303-327

Cohen, J. R., & Simnett, R. (2015). CSR and Assurance Services: A Research Agenda. Auditing: A Journal of Practice & Theory, 34(1), pp. 59-74. DOI: 10.2308/ajpt-50876.

Cooper, S. M., & Owen, D. L. (2007). Corporate Social Reporting and Stakeholder Accountability: The Missing Link. Accounting, Organizations and Society, 32(7/8), pp. 649-667.

Dhaliwal, D. S., Radhakrishnan, S., Tsang, A. & Y. Y. G. (2012). Nonfinancial Disclosure and Analyst Forecast Accuracy: International Evidence on Corporate Social Responsibility Disclosure. The Accounting Review, 87(3), pp. 723-759. https://doi.org/10.2308/accr-10218

Du, S., Bhattacharya, C., & Sen, S. (2010). Maximizing Business Returns to Corporate Social Responsibility (CSR): The Role of CSR Communication. International Journal of Management Reviews, 12(1), pp. 8-19.

Eccles, R. G., Perkins, K. M., & Serafeim, G. (2012). How to Become a Sustainable Company. MIT Sloan Management Review, 53(4).

Fombrun, C. J. (1996). Reputation : Realizing Value from the Corporate Image. Boston, MA: Harvard Business School Press. https://lib.ugent.be/catalog/rug01:000960717

Friedman, A. I., & Miles, S. (2002). Developing Stakeholder Theory. Journal of Management Studies, 39(1), pp. 1-21. https://doi.org/10.1111/1467-6486.00280

Freeman, E. R. (2010). Stakeholder Theory - The State of the Art. United Kingdom: Cambridge University Press.

Galbreath, J. (2010). How does corporate social responsibility benefit firms? Evidence from Australia. European Business Review 22, 411-431.

Galbreath, J., & Shum, P. (2012). Do customer satisfaction and reputation mediate the CSR–FP link? Evidence from Australia. Australian Journal of Management 37, 211-229. https://doi.org/10.1177/0312896211432941

Garay, L., & Font, X. (2012). Doing Good To Do Well? Corporate Social Responsibility Reasons, Practices and Impacts in Small and Medium Accommodation Enterprises, International Journal of Hospitality Management, 31, 329-337. https://doi.org/31:329-337

Glavas, A., & Kelley, K. (2014). The Effects of Perceived Corporate Social Responsibility on Employee Attitudes. Business Ethics Quarterly, 24(2), pp. 165-202. https://doi.org/10.5840/beq20143206

Global Reporting Initiative. (2013). The External Assurance of Sustainability Reporting, Amsterdam, The Netherlands: Global Reporting Intiative. https://www.globalreporting.org

Global Reporting Initiative. (2013). Pedoman Laporan Keberlanjutan G4. https://www.globalreporting.org

Gond, J.-P., El-Akremi, A., Jacques, I. & Swaen, V. (2010). Corporate Social Responsibility Influence on Employees, Nottigham, UK: International Centre for Corporate Social Responsibility. https://doi.org/10.1177/0149206315569311

Gray, R. (2010). Is Accounting for Sustainability Acctually Accounting for Sustainability and how would we know? An Exploration of Narratives of Organisations and the Planet. Accounting, Organizations and Society, 35(1), pp. 47-62.

Gray, R. (2006),"Social, environmental and sustainability reporting and organisational value creation?", Accounting, Auditing & Accountability Journal, Vol. 19 Iss 6 pp. 793 - 819 DOI:10.1108/09513570610709872

Green, T., & Peloza, J. (2011). How Does Corporate Social Responsibiiity Create Value for Consumers?. Journal of Consumer Marketing, 28(1), pp. 48-56. https://doi.org/10.1108/07363761111101949

Habek, P., & Wolniak, R. (2015). Assessing the Quality of Corporate Social Responsibility Reports: the Case of Reporting Practices in Selected European Union Member States, Quality & Quantity.

Habek, P., & Wolniak, R. (2016). Relationship Between Management Practices and Quality of CSR Reports, Procedia – Social and Behavioral Sciences 220, pp. 115-123. DOI: 10.1016/j.sbspro.2016.05.475

Hossain, M., Hossan, C., Robert C. (2015), “The Relationship Between Corporate Social Responsibility And Corporate Financial Performance: Evidence From A Developing Country’, Corporate Ownership & Control ,12 (3), Spring 2015, Continued DOI:10.22495/cocv12i3c4p8

Hong, Y., & Andersen, M. L. (2011). The Relationship Between Corporate Social Responsibility and Earnings Management, An Exploratory Study. Journal of Business Ethics, Vol. 104, No. 4, pp. 461-471.

Homburg, C., Koschate, N. & Hoyer, W. D. (2005). Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfiction and Willingness to Pay. Journal of Marketing, Volume 69, pp. 84-96. https://doi.org/10.1509/jmkg.69.2.84.60760

Jamali.H., Sutrisno. T., Subekti. I., & Assih. P. (2015). “The Influence of Corporate Governance and Corporate Social Responsibility on Financial Performancewith Efficiency as Mediating Variable”, International Journal of Business and Management Invention, ISSN ; 2319 – 8028, ISSN : 2319 – 801. Volume 4 Issue 5. PP-01-10 https://doi.org/10.1108/JABES-10-2019-0106

Kaplan, S.E., & Ruland, R.G. (1991). Positive Theory, Rationality and Accounting Regulation, Critical Perspectives on Accounting, 2 (4), 361-374. https://doi.org/10.1016/1045-2354(91)90008-2

Kumar, R., & Das, T. K. (2007). Interpartner Legitimacy in the Alliance Development Process. Journal of Management Studies, 44(8), pp. 1425-1453.

Lee, E. M., Park, S.-Y. & Lee, H. J. (2013). Employee Perception of CSR Activities: Its Antecedents and Consequences. Journal of Business Research, pp. 1716-1724. https://doi.org/10.1016/j.jbusres.2012.11.008

Lin, L., dkk (2018), Financial performance and corporate social responsibility: Empirical evidence from Taiwan, Asia Pacific Management Review. https://doi.org/10.1016/j.apmrv.2018.07.001

Margolis, J. D., & Walsh, J. P. (2001). People and Profits? The Search for a Link Between a Company's Social and Financial Performance. Mahwah, NJ: Lawerence Erlbaum Associates.

Maignan, I., Ferrell, O., & Ferrell, L. (2005). A Stakeholder Model for Implementing Social.

Madden, T. J., Roth, M. S., & Dillon, W. R. (2012). Global Product Quality and Corporate Social Responsibility Perceptions: A Cross-National Study of Halo Effects. Journal of International Marketing, 20(1), pp. 42-57. https://doi.org/10.1509/jim.11.0016

Michelon, G., Cho, C. H., Patten, D. M., & Roberts, R. W. (2015). CSR Disclosure: the More Things Change...?, Accounting, Auditing and Accountability Journal, 28(1), pp. 14–35.

Michelon, G., Boesso, G. & Kumar, K. (2013). Examining The Link Between Strategic Corporate Social Responsibility and Company Performance: An Analysis of The Best Corporate Citizens, Corporate Social Responsibility Environmental Management, 20, 81-94. https://doi.org/10.1002/csr.1278

Murphy, B. dkk (2005). Stakeholder Perceptions Presage Holistic Stakeholder Relationship Marketing Performance. European Journal of Marketing, 39(9/10), pp. 1049-1062.

Montgomery, D. B., & Ramus, C. A. (2003). Corporate Social Responsibility Reputation Effects on MBA Job Choice, Palo Alto: Stanford University . https://ink.library.smu.edu.sg/lkcsb_research/1674/

Mozes, Zvi., & Josman, Eyal Yaniv. (2011),"Corporate social responsibility organizational identification and motivation", Social Responsibility Journal, Vol. 7 Iss 2 pp. 310 – 325.

Park, B.II., Chidlow, A.. & Choi, J. (2014). Corporate Social Responsibility: Stakeholders Influence on MNEs’ Activities, International Business Review, 23, 966-980.

Park, J., & Brorson, T. (2005). Experiences of and Views on Third-party Assurance of Corporate Environmental and Sustainability Reports. Journal of Cleaner Production, 13(10/11), pp. 1095-1106.

Porter, M. E. (1990). The Competitive Advantage of Nations. 1st ed. New York: Free Press. https://www.worldcat.org/title/competitive-advantage-of-nations/oclc/20671587

Roberts, P. W., & Dowling, G. R. (2002). Corporate Reputation and Sustained Superior Financial Performance. Strategic Managment Journal, Volume 23, pp. 1077-1093. https://doi.org/10.1002/smj.274.

Suchman, M.C. (1995). Managing legitimacy: strategic and institutional approaches. The Academy of Management Review 20, 571-610. https://doi.org/10.2307/258788

Sekaran, U., & Bougie, R. (2013). Research Methods for Business: a Skill Building Approach, 6th edition. United Kingdom: John Wiley & Sons Ltd.

Servaes, H. & Tamayo, A. (2013). The Impact of Corporate Social Responsibility on Firm Value: The Role of Customer Awareness. Management Science, 59(5), pp. 1045-1061. http://dx.doi.org/10.1287/mnsc.1120.1630

Smith, K. T. & Brower, T. R. (2012). Longitudinal Study of Green Marketing Strategies that Influence Millennials. Journal of Strategic Marketing, 20(2), pp. 565-551. https://doi.org/10.1080/0965254X.2012.711345

Standar Industri Hijau (SIH). Diakses pada Mei, 8, 2019, dari http://kemenperin.go.id/artikel/12667/Menperin-Terbitkan-Pedoman-Standar-Industri Hijau

Vlachos, P. A., Tsamakos, A., Vrechopoulos, A. P. & Avramidis, P. K. (2009). Corporate Social Responsibility:Attributions, Loyalty, and the Mediating Role of Trust. Journal of the Academy of Marketing Science, 37(2), pp. 170-180. https://doi.org/10.1007/s11747-008-0117-x

Waddock, S. A. & Graves, S. B. (1997). The Corporate Social Performance- Financial Performance Link. Strategic Management Journal, 18(4), pp. 303-319. https://doi.org/10.1002/(SICI)1097-0266(199704)18:4<303::AID-SMJ869>3.0.CO;2-G

Walker, Zhou Zhang Bing Yu. (2016),"The angel-halo effect: How increases in corporate social responsibility and irresponsibility relate to firm performance", European Business Review, Vol. 28 Iss 6.

Waworuntu, Stephanus Remond., Michelle Dewi Wantah., & Toto Rusmanto. (2014). “CSR and financial performance analysis: evidence from top ASEAN listed companies”. Procedia - Social and Behavioral Sciences 164 (2014) 493 – 500.

Windolph, S. E., Harms, D., & Schaltegger, S. (2014). Motivations for Corporate Sustainability Management: Contrasting Survey Results and Implementation. Corporate Social Responsibility and Environmental Management, Volume 21, pp. 272-286. https://doi.org/10.1002/csr.1337.

Webb, D. J., Mohr, L. A. & Harris, K. E. (2008). A Re-Examination of Socially Responsible Consumption and its Measurement. Journal of Business Research, 61(1), pp. 91-98. https://doi.org/10.1016/j.jbusres.2007.05.007.

Wen-Min Lu , Wei-Kang Wang & Hsiao-Lan Lee. (2013) The relationship between corporate social responsibility and corporate performance: evidence from the US semiconductor industry, International Journal of Production Research, 51:19, 5683-5695.

Werther Jr, W. B., & Chandler, D. (2005). Strategic Corporate Social Responsibility as Global Brand Insurance.. Business Horizons, 48(4), pp. 317-324.

Yusoff H., Siti. S.M., & Faizah, D. (2013). “The Influence of CSR Disclosure Structure on Corporate Financial Performance: Evidence from Stakeholders’ Perspectives” Procedia Economics and Finance 7 (2013) 213 – 220. https://doi.org/10.1080/10599231.2019.1684170

Zheng, Q., Luo, Y., & Maksimov, V. (2014). Achieving Legitimacy Through Corporate Social Responsibility: The Case of Emerging Economy Firms, Journal of World Business, 687, 1-15.




DOI: https://doi.org/10.18196/rabin.v6i1.13253

Refbacks

  • There are currently no refbacks.




Copyright (c) 2022 Reviu Akuntansi dan Bisnis Indonesia

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.