Web-Based System Information Certificate Services at Klamono District Offices

Authors

  • Muhammad Nur Arief Department of Industrial Engineering, Faculty of Engineering, Universitas Muhammadiyah Sorong
  • Muhammad Rizki Setyawan Department of Informatics Engineering, Faculty of Engineering, Universitas Muhammadiyah Sorong
  • Rendra Soekarta Department of Informatics Engineering, Faculty of Engineering, Universitas Muhammadiyah Sorong
  • Pascalina Magrice Simori Department of Informatics Engineering, Faculty of Engineering, Universitas Muhammadiyah Sorong

DOI:

https://doi.org/10.18196/st.v26i2.19573

Keywords:

Klamono District, Mail Services, Information System, Extreme Programming, Blackbox Testing, Usability Testing

Abstract

Klamono District Office still relies on manual procedures for delivering certificates to residents, involving steps such as direct submission of certificate requests at the village office, form filling, and physical submission of supporting documents. To overcome this challenge, the proposal of implementing a dedicated information system tailored to streamline the certificate issuance process has emerged. This study proposes a Certificate Service Information System to elevate operational efficiency at the Klamono District Office. The Extreme Programming system development method is utilized, along with testing through Blackbox Testing and Usability Testing. This research indicates that the developed application can improve the effectiveness and efficiency of services in the certificate issuance process. The Blackbox testing results show a system success rate of 100%, while the usability testing report records a user satisfaction level of 93.1%.

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Published

2023-11-25

How to Cite

Arief, M. N., Setyawan, M. R., Soekarta, R., & Simori, P. M. (2023). Web-Based System Information Certificate Services at Klamono District Offices. Semesta Teknika, 26(2), 181–193. https://doi.org/10.18196/st.v26i2.19573

Issue

Vol. 26 No. 2 (2023): NOVEMBER

Section

Articles

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