Leader-Member Exchange Paradigm in RSUD Dr. Saiful Anwar Malang

Timotius F.C.W Sutrisno, Teofilus Teofilus, Diana Silaswara, Nanduta Sito Rusmi

Abstract


Research aims: The study was conducted to discuss the phenomenon of destructive leadership, cynicism, and employee performance that occurred at Dr. Saiful Anwar Malang Hospital. The purpose of this study is to look at the effect of destructive leadership on employee performance, the effect of cynicism on employee performance, and the moderation effect of cynicism on destructive leadership and employee performance at Dr. Saiful Anwar Malang Hospital.

Design/Methodology/Approach: This study employed a partial least square (PLS) multivariate statistical technique. Sampling used a saturated sampling method, and the respondents were all employees of the Finance Department from 50 hospitals. The Likert scale was utilized as a measurement tool for the questionnaire.

Research findings: This study's results indicated that the destructive leadership variable positively and significantly influenced the employee performance variable. Based on the questionnaire results, it was known that Dr. Saiful Anwar Malang Hospital’s employee performance had a positive nature in responding to the existence of destructive leadership so that performance was maintained.

Theoretical contribution/Originality: Companies can develop strategies to anticipate destructive leadership and weaken cynicism because both attitudes can impact employee performance.

Practitioner/Policy implication: This research is expected to provide insight into leaders’ and employees' behavior regarding the phenomenon of destructive leadership and cynicism to improve employee performance because companies with a positive culture can undoubtedly make employees comfortable so that they will do work optimally.

Research limitation/Implication: This research’s implication shows that the employees’ behavior in Dr. Saiful Anwar Malang Hospital was very good because employees could show positive attitudes even with pressures, such as destructive leadership and cynicism.


Keywords


Destructive leadership; Cynicism; Employee performance; LMX

Full Text:

PDF

References


Abdillah, W., & Jogiyanto, H. (2015). Partial Least Square (PLS)-Structural Equation Modeling (SEM) dalam penelitian bisnis. Yogyakarta: CV ANDI OFFSET.

Abugre, J. B. (2017). Relations at workplace, cynicism and intention to leave. International Journal of Organizational Analysis, 25(2), 198-216. https://doi.org/10.1108/ijoa-09-2016-1068

Ahmad, S. (2018). Can ethical leadership inhibit workplace bullying across east and west: Exploring cross-cultural interactional justice as a mediating mechanism. European Management Journal, 36(2), 223-234. https://doi.org/10.1016/j.emj.2018.01.003

Anand, S., Hu, J., Vidyarthi, P., & Liden, R. C. (2018). Leader-member exchange as a linking pin in the idiosyncratic deals - Performance relationship in workgroups. The Leadership Quarterly, 29(6), 698-708. https://doi.org/10.1016/j.leaqua.2018.07.005

Anand, S., Vidyarthi, P., & Rolnicki, S. (2018). Leader-member exchange and organizational citizenship behaviors: Contextual effects of leader power distance and group task interdependence. The Leadership Quarterly, 29(4), 489-500. https://doi.org/10.1016/j.leaqua.2017.11.002

Biswas, S., & Kapil, K. (2017). Linking perceived organizational support and organizational justice to employees’ in-role performance and organizational cynicism through organizational trust: A field investigation in India. Journal of Management Development, 36(5), 696–711. https://doi.org/10.1108/JMD-04-2016-0052

Byun, G., Dai, Y., Lee, S., & Kang, S. (2017). Leader trust, competence, LMX, and member performance: a moderated mediation framework. Psychological Reports, 120(6), 1137–1159. https://doi.org/10.1177/0033294117716465

Cheong, M., Yammarino, F. J., Dionne, S. D., Spain, S. M., & Tsai, C.-Y. (2019). A review of the effectiveness of empowering leadership. The Leadership Quarterly, 30(1), 34-58. https://doi.org/10.1016/j.leaqua.2018.08.005

Dienesch, R. M., & Liden, R. C. (1986). Leader-member exchange model of leadership: A critique and further development. Academy of Management Review, 11(3), 618–634. https://doi.org/10.5465/amr.1986.4306242

Dobbs, J. M., & Do, J. J. (2019). The impact of perceived toxic leadership on cynicism in officer candidates. Armed Forces and Society, 45(1), 3–26. https://doi.org/10.1177/0095327X17747204

Durrah, O., Chaudhary, M., & Gharib, M. (2019). Organizational cynicism and its impact on organizational pride in industrial organizations. Int J Environ Res Public Health, 16(7). https://doi.org/10.3390/ijerph16071203

Einarsen, S., Aasland, M. S., & Skogstad, A. (2007). Destructive leadership behaviour: A definition and conceptual model. Leadership Quarterly, 18(3), 207–216. https://doi.org/10.1016/j.leaqua.2007.03.002

Gupta, V., Singh, S., & Bhattacharya, A. (2017). The relationships between leadership, work engagement and employee innovative performance: Empirical evidence from the Indian R&D context. International Journal of Innovation Management, 21(07), 1750055. https://doi.org/10.1142/S1363919617500554

Hair, J. F., Jr., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2014). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). SAGE Publication. Inc.

Haq, I. U., De Clercq, D., & Azeem, M. U. (2019). Can employees perform well if they fear for their lives? Yes – if they have a passion for work. Personnel Review, 49(2), 469-490. https://doi.org/10.1108/pr-01-2019-0030

Huertas-Valdivia, I., Gallego-Burín, A. R., & Lloréns-Montes, F. J. (2019). Effects of different leadership styles on hospitality workers. Tourism Management, 71, 402-420. https://doi.org/10.1016/j.tourman.2018.10.027

Islam, M. N., Furuoka, F., & Idris, A. (2020). Employee championing behavior in the context of organizational change: a proposed framework for the business organizations in Bangladesh. Journal of Asia Business Studies, 14(5), 735–757. https://doi.org/10.1108/jabs-01-2019-0019

Kanwar, Y. P. S., Singh, A. K., & Kodwani, A. D. (2009). Work life balance and burnout as predictors of job satisfaction in the IT-ITES Industry. Vision: The Journal of Business Perspective, 13(2), 1–12. https://doi.org/10.1177/097226290901300201

Martin, R., Thomas, G., Legood, A., & Dello Russo, S. (2018). Leader–member exchange (LMX) differentiation and work outcomes: Conceptual clarification and critical review. Journal of Organizational Behavior, 39(2), 151–168. https://doi.org/10.1002/job.2202

Meswantri, & Awaludin. (2018). Determinant of employee engagement and its implications on employee performance. International Review of Management and Marketing, 8(3), 36-44. Retrieved from https://www.econjournals.com/index.php/irmm/article/view/6365

Mullen, J., Fiset, J., & Rhéaume, A. (2018). Destructive forms of leadership: The effects of abusive supervision and incivility on employee health and safety. Leadership and Organization Development Journal, 39(8), 946–961. https://doi.org/10.1108/LODJ-06-2018-0203

Nohe, C., & Michaelis, B. (2016). Team OCB, leader charisma, and organizational change: A multilevel study. The Leadership Quarterly, 27(6), 883-895. https://doi.org/10.1016/j.leaqua.2016.05.006

Pierce, J. L., & Newstrom, J. W. (2006). Leaders and the leadership process: Readings, self-assessments and applications. New York: McGraw-Hill.

Pitafi, A. H., Kanwal, S., Ali, A., Khan, A. N., & Waqas Ameen, M. (2018). Moderating roles of IT competency and work cooperation on employee work performance in an ESM environment. Technology in Society, 55, 199–208. https://doi.org/10.1016/j.techsoc.2018.08.002

Reed, G. E., & Bullis, R. C. (2009). The impact of destructive leadership on senior military officers and civilian employees. Armed Forces and Society, 36(1), 5–18. https://doi.org/10.1177/0095327X09334994

Rehan, M., Zafar Iqbal, M., Fatima, A., & Nawab, S. (2017). Organizational cynicism and its relationship with employee’s performance in teaching hospitals of Pakistan. International Journal of Economics & Management Sciences, 06(03). https://doi.org/10.4172/2162-6359.1000413

Reichers, A. E., Wanous, J. P., & Austin, J. T. (1997). Understanding and managing cynicism about organizational change. Academy of Management Perspectives, 11(1), 48–59. https://doi.org/10.5465/ame.1997.9707100659

Rockstuhl, T., Dulebohn, J. H., Ang, S., & Shore, L. M. (2012). Leader-member exchange (LMX) and culture: a meta-analysis of correlates of LMX across 23 countries. J Appl Psychol, 97(6), 1097-1130. https://doi.org/10.1037/a0029978

Sekaran, U., & Bougie, R. (2016). Research methods for business (Seventh Edition ed.). WILEY.

Sutrisno, T. F. (2019). Relationship between total quality management element, operational performance and organizational performance in food production SMEs. Jurnal Aplikasi Manajemen, 17(2), 285-294. https://doi.org/10.21776/ub.jam.2019.017.02.11

Teofilus, T., Sutrisno, T. F., Hongdiyanto, C., & Wananda, V. (2020). A Study of Indonesian online marketplace: Information processing theory paradigm. The Journal of Distribution Science, 18(8), 75-87.

Verbeke, W., Bagozzi, R. P., & Belschak, F. D. (2016). The role of status and leadership style in sales contests: A natural field experiment. Journal of Business Research, 69(10), 4112-4120. https://doi.org/10.1016/j.jbusres.2016.03.040

Wanous, J. P., Reichers, A. E., & Austin, J. T. (2000). Cynicism about Organizational Change. Group & Organization Management, 25(2), 132-153. https://doi.org/10.1177/1059601100252003

Wibowo, N. C., & Sutanto, E. M. (2013). Pengaruh kualitas Leader Member Exchange ( LMX ) terhadap produktivitas kerja melalui kepuasan kerja dan komitmen organisasional pada PT . Nutrifood Surabaya. Agora, 1(1), 1–10. Retrieved from http://publication.petra.ac.id/index.php/manajemen-bisnis/article/view/1547




DOI: https://doi.org/10.18196/mabis.v12i1.9041

Refbacks

  • There are currently no refbacks.


Copyright (c) 2021 Timotius F.C.W Sutrisno, Teofilus Teofilus, Diana Silaswara, Nanduta Sito Rusmi

License URL: https://creativecommons.org/licenses/by-sa/4.0/



Office: 

Ruang Jurnal Manajemen Bisnis
Gedung Ki Bagus Hadikusuma (E4) Lantai 2, Kampus Terpadu Universitas Muhammadiyah Yogyakarta,
Jalan Brawijaya (Lingkar Selatan), Tamantirto, Kasihan, Bantul, Daerah Istimewa Yogyakarta, Indonesia, 55183
Website: journal.umy.ac.id/index.php/mb - E-mail: mabis@umy.ac.id
Phone: +62 274 387 656 (ext: 118)

Jurnal Manajemen Bisnis is licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)