Do Organization Engagement and Commitment have a role in Turnover Intention?

Authors

  • Dwita Darmawati Faculty of Economics and Business, Jenderal Soedirman University, Purwokerto, Indonesia
  • Rio dhani Laksana Faculty of Economics and Business, Jenderal Soedirman University, Purwokerto, Indonesia
  • Intan Shaferi Faculty of Economics and Business, Jenderal Soedirman University, Purwokerto, Indonesia
  • Ilkay Aydogmus Faculty of Tourism, Istanbul Medeniyet University, Turkey

DOI:

https://doi.org/10.18196/jbti.v16i1.25978

Keywords:

Human resource practice, Organizational commitment, Organization engagement, Turnover intention

Abstract

Human resource practices play a critical role in influencing employee behavior and organizational outcomes, particularly in reducing turnover intention through increased organizational commitment and engagement. The goal of this study is to determine how human resource practices which include career management, compensation satisfaction, performance evaluation, individual job fit, and work control affect turnover when organizational commitment and engagement are used as interventions. With 330 employees from Syariah Hotels in Purwokerto as the whole population or test used, this consideration fits into the causal-comparative inquiry kind. The SPLS software application is used for information analysis. Out of the twelve proposed hypotheses, six were supported. Organizational commitment was significantly influenced by person-job fit and performance appraisal, while organizational engagement was significantly influenced by career management and performance appraisal. The remaining hypotheses were not supported, potentially due to contextual factors such as employee perception of HR practices, uneven implementation across departments, or demographic characteristics that moderated the expected effects. Additionally, organizational engagement and commitment characteristics may affect turnover. This study found that both organizational commitment and engagement significantly mediate the relationship between HR practices and employees' turnover intention, highlighting the importance of fostering a committed and engaged workforce to reduce turnover rates.

References

Aburumman, O., Salleh, A., Omar, K., & Abadi, M. (2020). The impact of human resource management practices and career satisfaction on employee’s turnover intention. Management Science Letters, 10, 641–652. https://doi.org/10.5267/j.msl.2019.9.015

Agyare, R., Yuhui, G., Mensah, L., Aidoo, Z., & Opoku Ansah, I. (2016). The Impacts of Performance Appraisal on Employees’ Job Satisfaction and Organizational Commitment: A Case of Microfinance Institutions in Ghana. International Journal of Business and Management, 11(9), 281. https://doi.org/10.5539/ijbm.v11n9p281

Alam, A., & Asim, M. (2019). Relationship Between Job Satisfaction And Turnover Intention. International Journal of Human Resource Studies, 9(2), 163. https://doi.org/10.5296/ijhrs.v9i2.14618

Babalola, M. T., Mawritz, M. B., Greenbaum, R. L., Ren, S., & Garba, O. A. (2021). Whatever It Takes: How and When Supervisor Bottom-Line Mentality Motivates Employee Contributions in the Workplace. Journal of Management, 47(5), 1134–1154. https://doi.org/10.1177/0149206320902521

Bui, H. T. M., Shoaib, S., Vu, V. H. T., Nguyen, T. Q., & Nhuận, M. T. (2021). Career ambition and employee performance behaviour: The presence of ideological development. Journal of General Management, 46(4), 302–312. https://doi.org/10.1177/0306307020983239

Carter, N. T., Lowery, M. R., Williamson Smith, R., Conley, K. M., Harris, A. M., Listyg, B., Maupin, C. K., King, R. T., & Carter, D. R. (2020). Understanding job satisfaction in the causal attitude network (CAN) model. Journal of Applied Psychology, 105(9), 959–993. https://doi.org/10.1037/apl0000469

Climek, M., Henry, R., & Jeong, S. (2024). Integrative literature review on employee turnover antecedents across different generations: commonalities and uniqueness. European Journal of Training and Development, 48(1/2), 112–132. https://doi.org/10.1108/EJTD-05-2021-0058

Cohen, G., Blake, R. S., & Goodman, D. (2016). Does Turnover Intention Matter? Evaluating the Usefulness of Turnover Intention Rate as a Predictor of Actual Turnover Rate. Review of Public Personnel Administration, 36(3), 240–263. https://doi.org/10.1177/0734371X15581850

Davis, J., Wolff, H.-G., Forret, M. L., & Sullivan, S. E. (2020). Networking via LinkedIn: An examination of usage and career benefits. Journal of Vocational Behavior, 118, 103396. https://doi.org/10.1016/j.jvb.2020.103396

Gardner, T. M., Van Iddekinge, C. H., & Hom, P. W. (2018). If You’ve Got Leavin’ on Your Mind: The Identification and Validation of Pre-Quitting Behaviors. Journal of Management, 44(8), 3231–3257. https://doi.org/10.1177/0149206316665462

Guzeller, C. O., & Celiker, N. (2019). Examining the relationship between organizational commitment and turnover intention via a meta-analysis. International Journal of Culture, Tourism and Hospitality Research, 14(1), 102–120. https://doi.org/10.1108/IJCTHR-05-2019-0094

Han, R., Wei, L., Li, J., Zhang, D., & Li, H. (2018). The Mediating Effects of Job Satisfaction on the Association between Doctor-patient Relationship and OCB among Physicians in China. Iranian Journal of Public Health, 47(6), 698–705.

Hayati, D., Charkhabi, M., Kalantari, D., & Paola, F. De. (2015). The Effect of Pay Satisfaction on Turnover Intention: Mediating Role of Job Satisfaction and Organizational Commitment. Journal of International Management Studies, 15(2), 73–84.

Hoseini, M. H. M., Asayesh, H., Amaniyan, S., Sharififard, F., Elahi, A., & Kopaie, S. Y. (2021). Role conflict and role ambiguity as predictors of turnover intention among nurses. Journal of Nursing and Midwifery Sciences, 8(1), 49. https://doi.org/10.4103/JNMS.JNMS_62_20

Jiang, D., Wang, C., Ren, S., Chen, J., & Zhang, Y. (2012). Experiments of the influencing factors on dissolution rate of rock salt. Chongqing Daxue Xuebao(Ziran Kexue Ban), 35(9), 126–130.

Juhdi, N., Pa’wan, F., & Hansaram, R. M. K. (2013). HR practices and turnover intention: the mediating roles of organizational commitment and organizational engagement in a selected region in Malaysia. The International Journal of Human Resource Management, 24(15), 3002–3019. https://doi.org/10.1080/09585192.2013.763841

June, S., & Mahmood, R. (2011). The Relationship between Person-job Fit and Job Performance: A Study among the Employees of the Service Sector SMEs in Malaysia. International Journal of Business, Humanities and Technology, 1(2), 95–105.

Kartono, J. (2021). Influence of High-Performance Work Practices and Public Service Motivation toward Turnover Intention. Enrichment : Journal of Management, 12(1). https://doi.org/https://doi.org/10.35335/enrichment.v12i1.275

Kim, K. T., & Sohn, Y. W. (2024). The Impact of Quiet Quitting on Turnover Intentions in the Era of Digital Transformation: The Mediating Roles of Job Satisfaction and Affective Commitment, and the Moderating Role of Psychological Safety. Systems, 12(11), 460. https://doi.org/10.3390/systems12110460

Laksana, R. D., Shaferi, I., & Naznii, H. (2023). The Effect of Operational Risks for Digital Banking Services at Banks. Jurnal Manajemen Bisnis, 14(2), 451–468. https://doi.org/10.18196/mb.v14i2.19302

Martdianty, F., Coetzer, A., & Susomrith, P. (2020). Job embeddedness of manufacturing SME employees in Indonesia. Employee Relations: The International Journal, 42(1), 180–193. https://doi.org/10.1108/ER-01-2019-0087

Memon, M. A., Salleh, R., & Baharom, M. N. R. (2017). The Mediating Role of Work Engagement Between Pay Satisfaction and Turnover Intention. International Journal of Economics, Management and Accounting, 25(1). https://doi.org/https://doi.org/10.31436/ijema.v25i1.473

Saberi, H. R., Khoshakhlagh, A. H., Laal, F., Mirzahosseininejad, M., Hannani, M., & Bamel, U. (2023). Investigating the Reasons for Turnover Intention of Workers in the Spinning and Weaving Industries in Iran. Corporate Reputation Review, 26(4), 320–331. https://doi.org/10.1057/s41299-022-00157-5

Sari, I. D. A. B. P., & Dewi, I. G. A. M. (2020). The Effect of Career Development, Work Environment, And Organizational Commitment To Employee Retention. American Journal of Humanities and Social Sciences Research (AJHSSR), 4(6), 129–134.

Setiawan, A. A., & Adji, K. (2022). The Effect of Career Development, Organizational Commitment, and Work Motivation on Employee Performance. Indonesian Journal of Law and Economics Review, 17. https://doi.org/10.21070/ijler.v17i0.804

Siraj, N., & Hágen, I. (2023). Performance management system and its role for employee performance: Evidence from Ethiopian SMEs. Heliyon, 9(11), e21819. https://doi.org/10.1016/j.heliyon.2023.e21819

Sorn, M. K., Fienena, A. R. L., Ali, Y., Rafay, M., & Fu, G. (2023). The Effectiveness of Compensation in Maintaining Employee Retention. Open Access Library Journal, 10(07), 1–14. https://doi.org/10.4236/oalib.1110394

Tijani, B., Jin, X., & Osei-kyei, R. (2021). A systematic review of mental stressors in the construction industry. International Journal of Building Pathology and Adaptation, 39(2), 433–460. https://doi.org/10.1108/IJBPA-02-2020-0011

Wang, F., Xu, Y., Zhou, X., Fu, A., Guan, Y., She, Z., Wang, Z., & Bi, Y. (2022). Are adaptable employees more likely to stay? Boundaryless careers and career ecosystem perspectives on career adaptability and turnover. Applied Psychology, 71(4), 1326–1346. https://doi.org/10.1111/apps.12356

Zhang, X., Ma, L., Xu, B., & Xu, F. (2019). How social media usage affects employees’ job satisfaction and turnover intention: An empirical study in China. Information & Management, 56(6), 103136. https://doi.org/10.1016/j.im.2018.12.004

Downloads

Published

2025-04-30