From Social Media to Checkout: The Fomo Phenomenon in Indonesia's Beauty Sector
DOI:
https://doi.org/10.18196/jbti.v16i1.26000Keywords:
Brand image, Viral marketing, Influencer marketing, FOMO, Purchase decisionAbstract
The skincare market in Indonesia is experiencing rapid growth, driven by the increasing young population. This research aims to examine the impact of brand image, viral marketing, and influencer marketing on consumer purchasing decisions, with Fear of Missing Out (FOMO) acting as a mediating factor. A quantitative approach is employed, utilizing a non-probability sampling method, specifically incidental sampling. The sample consists of 220 consumers in Indonesia who have purchased and used Skintific skincare products. Data was collected through an online questionnaire. The analysis was conducted using descriptive analysis with SPSS and inferential analysis through Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results indicate that brand image and viral marketing do not have significant effect on purchasing decisions, but influencer marketing has a positive and significant effect. In contrast, FOMO has a positive and significant effect on purchasing decisions. Additionally, brand image, viral marketing, and influencer marketing have a positive and significant influence on FOMO. FOMO serves as a mediating variable that strengthens the impact of brand image, viral marketing, and influencer marketing on purchasing decisions. These findings suggest that, in marketing strategies, fostering FOMO through various campaigns can be a more effective approach to driving consumer purchasing decisions.
References
Adinata, A., Sudarmiatin, & Wardana, L. W. (2023). The Role of Influencer Marketing in Increasing the purchase decision of MSME Products at Shopee. 03(06), 724–737.
Amalia et al., 2022. (2022). Pengaruh Brand Ambassador, Brand Image, Dan Word Of Mouth Terhadap Keputusan Pembelian Mie Instan Pada Remaja. Jurnal Ilmu Manajemen, 10(4), 1227–1236.
Amperawati, E. D., Rahmawati, Haerofiatna, & Rusmawan, T. (2024). Investigating the role of viral marketing, and brand awareness on purchase decisions: An empirical study in Indonesian online shops. International Journal of Data and Network Science, 8(3), 1715–1726. https://doi.org/10.5267/j.ijdns.2024.2.016
Angeline, C., Suparna, G., & Dana, I. M. (2023). The Role of Brand Image Mediates the Influence of Promotion on Purchase Decisions. Journal of Law and Sustainable Development, 11(10), e869. https://doi.org/10.55908/sdgs.v11i10.869
Anggoro Wilis, R., & Faik, A. (2022). Effect of Digital Marketing, Influencer Marketing and Online Customer Review on Purchase Decision: A Case Study of Cake Shop “Lu’miere.” Petra International Journal of Business Studies, 5(2), 155–162. https://doi.org/10.9744/ijbs.5.2.155-162
Argan, M. et al. (2019). Toward a New Understanding of FOMO: ‘Fomsumerism.’ Pazarlama Teorisi ve Uygulamaları Dergisi.
Backaler, J. (2018). Then vs. Now: Influencer Marketing (Re-)Defined. In Digital Influence. https://doi.org/10.1007/978-3-319-78396-3_2
BEKMAN, M. (2022). The Effect of FoMO (Fear of Missing Out) on Purchasing Behavior in Public Relations Practices. Selçuk İletişim, 15(2), 528–557. https://doi.org/10.18094/josc.1116808
Cangur, S., & Ercan, I. (2015). Comparison of model fit indices used in structural equation modeling under multivariate normality. Journal of Modern Applied Statistical Methods, 14(1), 152–167. https://doi.org/10.22237/jmasm/1430453580
Carolina, M., & Mahestu, G. (2020). Perilaku Komunikasi Remaja dengan Kecenderungan FoMo Youth Communication Behavior with FoMo Trends. Jurnal Riset Komunikasi, 11(1), 69–92. https://doi.org/https://dx.doi.org/10.31506/jrk.v11i1.8065
Çelik, I. K., Eru, O., & Cop, R. (2019). The Effects of Consumers’ FoMo Tendencies On Impulse Buying and The Effects of Impulse Buying on Post-Purchase Regret: An Investigation on Retail Stores*. BRAIN. Broad Research in Artificial Intelligence and Neuroscience, 10(3), 124–138.
Ciersya, I. A.-Z., Afifah, N., Bagus Purmono, B., Ramadania, & Karsim. (2023). The influence of fandom culture, social media and viral marketing on the popularity of the Film Mencuri Raden Saleh which causes Fear Of Missing Out (FOMO) symptoms in Indonesian society. International Journal of Applied Finance and Business Studies, 11(3), 448–459. www.ijafibs.pelnus.ac.id
Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences. Hillsdale, NJ: Lawrence Erlbaum Associates, Publishers.
Compas. (2024). Indonesian FMCG E-commerce Report for Semester 1 2024.
De Veirman, M., Cauberghe, V., & Hudders, L. (2017). Marketing through instagram influencers: The impact of number of followers and product divergence on brand attitude. International Journal of Advertising, 36(5), 798–828. https://doi.org/10.1080/02650487.2017.1348035
Dewi, L. K. C., Ekasari, S., Achmad, G. N., Nugraha, A. R., & Arwani, M. (2024). The Influence of Brand Image and Viral Marketing on Students Purchasing Decisions Mediated by Price. Indonesian Journal of Economic Development Research, 4(2), 1456–1467. https://doi.org/10.55927/ijba.v4i2.8760
Diawati, P., Putri, R. R., Sugesti, H., Hakim, L., & Farizki, R. (2021). Pengaruh brand ambassador dan viral marketing terhadap proses keputusan pembelian pada konsumen marketplace. JPPI (Jurnal Penelitian Pendidikan Indonesia), 7(4), 560. https://doi.org/10.29210/020211245
Duryadi. (2021). Metode Penelitian Ilmiah Metode Penelitian Empiris Model Path Analysis Dan Analisis Menggunakan Smartpls (J. T. Santoso (ed.)). Yayasan Prima Agus Teknik.
Erwin, E., Suade, Y. K. M., & Alam, N. (2023). Social Media Micro-enterprise: Utilizing Social Media Influencers, Marketing Contents and Viral Marketing Campaigns to Increase Customer Engagement. In International Conference of Economics, Business, and Entrepreneur (ICEBE 2022) (Vol. 1, Issue March). Atlantis Press SARL. https://doi.org/10.2991/978-2-38476-064-0
Ferdiana Fasha, A., Rezqi Robi, M., & Windasari, S. (2022). Determinasi Keputusan Pembelian Melalui Minat Beli: Brand Ambassador Dan Brand Image (Literature Review Manajemen Pemasaran). Jurnal Manajemen Pendidikan Dan Ilmu Sosial, 3(1), 30–42. https://doi.org/10.38035/jmpis.v3i1.840
Good, M. C., & Hyman, M. R. (2020). ‘Fear of missing out’: antecedents and influence on purchase likelihood. Journal of Marketing Theory and Practice, 28(3), 330–341. https://doi.org/10.1080/10696679.2020.1766359
Hair, J. f., Black, W. Ei., Babin, B. J., & Andreison, R. E. (2009). Multivariatei Data Analysis.
Hamade, L. (2021). Viral Marketing and Its Influence on Customer’s Purchasing Decisions: A Quantitative Study in Lebanon. Resilience and Economic Intelligence Through Digitalization and Big Data Analytics, 331–340. https://doi.org/10.2478/9788366675704-033
Hoeffler, S., & Keller, K. L. (2003). The marketing advantages of strong brands. 10(6), 421–445.
Hutomo, A., Marditama, T., Limakrisna, N., Sentosa, I., Lee, J., & Yew, K. (2020). Green Human Resource Management, Customer Environmental Collaboration and the Enablers of Green Employee Empowerment: Enhanching an Environmental Performance. 1(2), 358–372. https://doi.org/10.38035/DIJEFA
Ilyas, G. B., Rahmi, S., Tamsah, H., & Yusriadi, Y. (2022). Does fear of missing out give satisfaction in purchasing based on social media content? International Journal of Data and Network Science, 6(2), 409–418. https://doi.org/10.5267/j.ijdns.2021.12.013
Kaplan, A. M., & Haenlein, M. (2011). Two hearts in three-quarter time: How to waltz the social media/viral marketing dance. Business Horizons, 54(3), 253–263. https://doi.org/10.1016/j.bushor.2011.01.006
Kemenperin. (2015). Rencana Induk Pembangunan Industri Nasional 2015 - 2035. Rencana Induk Pembangunan Industri Nasional 2015-2035, 1–98.
Kennedi, K. O., Espinal, K., Flynn, E., & Cheney, J. (2024). Proceedings of the New York State Communication Association Social Media Influencers ’ Impact on Consumer Purchasing Decisions Social Media Influencers ’ Impact on Consumer Purchasing Decisions. 2023.
Kinasih, V. T. T., Barkah, Afifah, N., Shalahuddin, A., & Hasanudin. (2023). The Influence of Brand Image, Celebrity Endorser, and Online Customer Review on Purchasing Decision on Skintific Beauty Products with The Fear of Missing Out (FoMO) as a Mediating Role. Jurnal Ekonomi, 12(04), 2023. http://ejournal.seaninstitute.or.id/index.php/Ekonomi
Kompas. (2023). Skintific Sukses Raih Beragam Penghargaan dan Jadi Skincare Banyak Dicari. Kompas.Id. https://www.kompas.id/baca/adv_post/skintific-sukses-raih-beragam-penghargaan-dan-jadi-skincare-banyak-dicari?utm_source=link&utm_medium=shared&utm_campaign=tpd_-_website_traffic
Kotler, P., & Keller, K. L. (2016). Manajemen pemasaran edisi 12 Jilid 1 & 2. PT. Indeks.
Kotler, P., Armstrong, G. (2017). Principles of Marketing (Seventeent). Pearson.
Kumparan. (2023). Skincare China Dominasi Pasar, Bukti Nyata Algoritma Project S TikTok di RI? Kumparan Bisnis. https://kumparan.com/kumparanbisnis/20ooDZN0U3u?utm_source=Desktop&utm_medium=copy-to-clipboard&shareID=7bN3Q0MZlJ5l
Lie, C., Riantini, R. E., & Tjhin, V. U. (2022). The Influence of Brand Image on Consumer Purchase Intention and Its Impact on Portable Wi-Fi Modem Online Purchase Decision. ACM International Conference Proceeding Series, 382–386. https://doi.org/10.1145/3537693.3537753
Limanseto, H. (2024). Hasilkan Produk Berdaya Saing Global, Industri Kosmetik Nasional Mampu Tembus Pasar Ekspor dan Turut Mendukung Penguatan Blue Economy. Kementerian Koordinator Bidang Perekonomian Republik Indonesia. https://www.ekon.go.id/publikasi/detail/5626/hasilkan-produk-berdaya-saing-global-industri-kosmetik-nasional-mampu-tembus-pasar-ekspor-dan-turut-mendukung-penguatan-blue-economy
Londong, A. S., Loda, M. N., Halik, J. B., Jaya, A., & Paridi, A. (2024). Moderation of open innovation on the impact of influencer marketing on decisions to purchase Hanasui cosmetic products at Tiktok Shop. Brazilian Journal of Development, 10(1), 621–643. https://doi.org/10.34117/bjdv10n1-038
Lou, C., & Yuan, S. (2019). Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media. Journal of Interactive Advertising, 19(1), 58–73. https://doi.org/10.1080/15252019.2018.1533501
Mahmud, D., Heryanto, F. N., Muzaki, H., & Mustikasari, F. (2023). The Influence of Hedonic Motivation, Influencer Marketing on Purchase Decision With fomo (Fear of Missing out) As Mediation. International Journal of Professional Business Review, 8(11). https://doi.org/10.26668/businessreview/2023.v8i11.3834
Mandiri, L. N. P., Jamhari, J., & Darwanto, D. H. (2022). Influencer Marketing Affect Consumer Purchase Decisions On Cimory Product. Agro Ekonomi, 33(2), 80. https://doi.org/10.22146/ae.73195
Melianthi, N. K. I., & Darma, G. S. (2024). Revolutionizing Payment Trends: Balipay E-Wallet Technology Acceptance with Trust Mediation. Jurnal Aplikasi Manajemen, 22(2), 459–475. https://doi.org/10.21776/ub.jam.2024.022.02.12
Mishra, M. S., & Ashfaq, D. R. (2023). Influencer Impact: Examining the Effect of Influencers on Consumer Behaviour and Purchase Decisions. Journal of Production, Operations Management and Economics, 35, 1–18. https://doi.org/10.55529/jpome.35.1.18
Morsi, N., Sá, E., & Silva, J. (2024). Walking away: Investigating the adverse impact of FOMO appeals on FOMO-prone consumers. Business Horizons, xxxx. https://doi.org/10.1016/j.bushor.2024.11.001
Mulyadi, M., Hariyadi, H., Hakim, L. N., Achmad, M., Syafri, W., Purwoko, D., Supendi, S., & Muksin, M. (2023). The role of digital marketing, word of mouth (WoM) and service quality on purchasing decisions of online shop products. International Journal of Data and Network Science, 7(3), 1405–1412. https://doi.org/10.5267/j.ijdns.2023.3.023
Nadanyiova, M., & Sujanska, L. (2023). The Impact of Influencer Marketing on the Decision-Making Process of Generation Z. Economics and Culture, 20(1), 68–76. https://doi.org/10.2478/jec-2023-0006
Nguyen, C., & Nguyen, D. (2021). A study of factors affecting brand awareness in the context of viral marketing in Vietnam. International Journal of Advanced Science and Technology, 29(5), 5401–5411. https://doi.org/10.2139/ssrn.3930643
Patrisya, F., Afifah, N., & Purmono, B. B. (2025). Mediasi FOMO : Pengaruh Influencer dan Online Review terhadap Purchase Decision Produk the Originote. 05(01), 186–195.
Permana, R. M. T., Gumelar, E. T., & Saraswati, N. (2023). The Effect Fears of Missing Out (Fomo) on Women Muslims Consumer. MIMBAR : Jurnal Sosial Dan Pembangunan, 79, 337–343. https://doi.org/10.29313/mimbar.v39i2.2964
Populix. (2022). Unveiling Indonesian Beauty & Dietary Lifestyle. Populix, 1–19. https://info.populix.co/en/report/unveiling-indonesian-beauty-dietary-lifestyle/
Przybylski, A. K., Murayama, K., Dehaan, C. R., & Gladwell, V. (2013). Com puters in Human Behavior Motivational , emotional , and behavioral correlates of fear of missing out. Computers in Human Behavior, 29(4), 1841–1848. https://doi.org/10.1016/j.chb.2013.02.014
Ramadhan, K., & Wiraguna, R. T. (2024). The Effect of Viral Marketing on Brand Awareness through Purchase Decision: Studies Coffee in Malang City. KnE Social Sciences, 2024, 108–123. https://doi.org/10.18502/kss.v9i21.16668
Rane, N., Choudhary, S., & Rane, J. (2023). Metaverse Marketing Strategies: Enhancing Customer Experience and Analysing Consumer Behaviour Through Leading-edge Metaverse Technologies, Platforms, and Models. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.4624199
Rastogi, T., Agarwal, B., & Gopal, G. (2024). Exploring the nexus between sustainable marketing and customer loyalty with the mediating role of brand image. Journal of Cleaner Production, 440, 140808. https://doi.org/10.1016/j.jclepro.2024.140808
Rizky, A., Mulyadi, D., & Sungkono. (2024). Pengaruh Fear of Missing Out (Fomo) Terhadap Perilaku Konsumen Dalam Pembelian Produk Viral Di Media Sosial Pada Gen-Z (Studi Kasus Di Kabupaten Karawang). Neraca: Jurnal Ekonomi, Manajemen Dan Akuntansi, 211(9), 211–219.
Rungruangjit, W. (2022). What drives Taobao live streaming commerce? The role of parasocial relationships, congruence and source credibility in Chinese consumers’ purchase intentions. Heliyon, 8(6), e09676. https://doi.org/10.1016/j.heliyon.2022.e09676
Sampurno, Dimas Hamiarso Aji Yahya, Adibah Purnamasari, Pupung Wulandari, A. (2024). FEAR OF MISSING OUT AS INTERVENING IN DIGITAL MARKETING AND BRAND IMAGE TO PURCHASE DECISION. Jurnal Kewirausahaan Dan Bisnis Digital, 1(1), 38–56.
Samudra, M. W., Widayat, & Ahmad, J. (2024). Exploring the impact of brand image and perceived value on purchasing decisions through buyer interest. Jurnal Ekonomi Dan Bisnis, 27(2), 125–152.
Santuso, W., Musadieq, M. Al, Hidayat, K., & Sunarti. (2024). A Systematic Literature Review: Determinants Analysis of Purchase Decision. Brawijaya International Conference on Business Administration, Taxation, and Tourism, 2024, 183–207. https://doi.org/10.18502/kss.v9i11.15774
Sari, A. K., & Wahjoedi, T. (2022). The influence of brand image and brand awareness on purchasing decisions is moderated by brand ambassador. World Journal of Advanced Research and Reviews, 16(3), 947–957. https://doi.org/10.30574/wjarr.2022.16.3.1462
Sari, P. S. P., & Darma, G. S. (2024). The Impact of Viral and Influencer Marketing on Skintific Purchase Decisions; Exploring the Mediating Role of FoMO. Tec Empresarial, 19(1), 453–470.
Sarstedt, M., Ringle, C.M., Hair, J. F. (2017). Partial Least Squares Structural Equation Modeling ((eds) Handbook of Market Research. Homburg, C., Klarmann, M., Vomberg (ed.)). Springer.
Schmuck, D. (2021). Following Social Media Influencers in Early Adolescence: Fear of Missing Out, Social Well-Being and Supportive Communication with Parents. Journal of Computer-Mediated Communication, 26(5), 245–264. https://doi.org/10.1093/jcmc/zmab008
Soewarno, M. E., Pandowo, M. H. C., & Tielung, M. V. J. (2024). The Influence Of Fomo And Visual Merchandising On Kkv Products Purchase Decisions Among Student In Manado City. Jurnal EMBA, 12(3), 820–832.
Stiawan, I. G. B. H., & Jatra, I. M. (2022). The Role of Brand Image Mediate the Influence of Price Fairness on Purchase Decisions for Local Fashion Brand Products. European Journal of Business and Management Research, 7(3), 114–117. https://doi.org/10.24018/ejbmr.2022.7.3.1244
Su, L., Swanson, S. R., & Chen, X. (2016). The Impact of Perceived Service Fairness and Quality on the Behavioral Intentions of Chinese Hotel Guests: the Mediating Role of Consumption Emotions. Journal of Travel and Tourism Marketing, 33(May), 88–102. https://doi.org/10.1080/10548408.2015.1008668
Suardana, I. A. R. A., Mahyuni, L. P., Lestari, N. P. N. E., & Suardana, I. B. R. (2024). Impact of Brand Image, Brand Awareness, and Social Media Marketing on Purchase Decisions: Mediating Roles of Purchase Interest, Service Quality, and Experiential Marketing. JBTI : Jurnal Bisnis : Teori Dan Implementasi, 15(1), 56–71. https://doi.org/10.18196/jbti.v15i1.20901
Sudarman, D., & Lailla, N. (2023). The Influence of Marketing Strategy and Marketing Mix on Marketing Performance of Ready to Drink Beverages Through Brand Image. International Journal of Professional Business Review, 8(9), e03539. https://doi.org/10.26668/businessreview/2023.v8i9.3539
Suhaily, L., & Darmoyo, S. (2017). Effect of product quality, perceived price and brand image on purchase decision mediated by customer trust (study on japanese brand electronic product). Jurnal Manajemen, 21(2), 179–194. https://doi.org/10.24912/jm.v21i2.230
Wachyuni, S. S., Namira, S., Respati, R. D., & Teviningrum, S. (2024). Fenomena Fear Out Missing Out (Fomo) Terhadap Keputusan Pembelian Restoran Viral Karen’S Diner Jakarta. Jurnal Bisnis Hospitaliti, 13(1), 89–101. https://doi.org/10.52352/jbh.v13i1.1382
Xiao, B., Parent, N., Rahal, L., & Shapka, J. (2023). Using Machine Learning to Explore the Risk Factors of Problematic Smartphone Use among Canadian Adolescents during COVID-19: The Important Role of Fear of Missing Out (FoMO). Applied Sciences (Switzerland), 13(8). https://doi.org/10.3390/app13084970
Yakin, R. A., & Hutauruk, B. M. (2023). The influence of brand image, location and price on purchasing decisions of Dunkin’ Donuts products. Journal of Management Science (JMAS), 6(3), 457–461. www.exsys.iocspublisher.org/index.php/JMAS
Zusrony, E. (2019). Perilaku Konsumen di Era Modern.
Zusrony, E. (2021). Perilaku Konsumen Di Era Modern. Penerbit Yayasan Prima Agus Teknik.
Published
Issue
Section
License
Copyright (c) 2025 JBTI : Jurnal Bisnis : Teori dan Implementasi

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
JBTI : Jurnal Bisnis : Teori dan Implementasi is licensed under Creative Commons Attribution Attribution-NonCommercial-NoDerivatives 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution Attribution-NonCommercial-NoDerivatives 4.0 International License that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges and earlier and greater citation of published work (See The Effect of Open Access).