Email this article 
Member Self-Identification Toward Al-Ma'un Values as Organizational Identity: Case Study at PKU Muhammadiyah Yogyakarta Hospital
Abstract
Research aims: This study examines the process of member self-identification toward Al-Ma'un values as an organizational identity at PKU Muhammadiyah Yogyakarta Hospital.
Design/Methodology/Approach: This study applied a qualitative case study method to obtain data, information, and knowledge related to members' awareness of Al-Ma'un, which was the source of inspiration for the birth of this hospital in 1923. Informants consisted of employees, with the primary data collection through in-depth interviews.
Research findings: The study findings revealed that the member identification toward Al-Ma'un values has internalized into a nested identity, which becomes the organizational identity of PKU Muhammadiyah Yogyakarta Hospital. Theoretically, this study found a solid and long-standing distinctive value of the three CED criteria (central, enduring, and distinctive) in the organizational identity concept, as introduced by Albert and Whetten (1995), with Al-Ma'un as a unique feature distinguishing PKU Muhammadiyah Hospital from other hospitals. The facts also showed that there was still a value alignment since several services from some PKU Muhammadiyah Hospital health workers still have not shown consistent Islamic behavior.
Theoretical contribution/Originality: This research theoretically contributes to the development of organizational theory related to religiosity organizational identity as a relatively new object of study using a qualitative approach in the discipline of economics. Findings of religiosity organizational identity based on the values of Al-Ma'un have the nature of novelty and originality of this research.
Practitioner/Policy implication: This research has practical implications in the form of a new approach to developing hospital management based on religious values (Al-Ma'un) in dealing with the dynamics of social-humanitarian and non-profit orientations with professional and profit orientations. In addition, this research can be used for hospital development, which is coherent between a non-profit with professional orientation and profit orientation, which is still built on the organizational identity values.
Research limitation/Implication: This study implies that a more robust internalization is needed to make Al-Ma'un a unique identity, image, and branding of the organizational identity of PKU Muhammadiyah Yogyakarta Hospital. The limitation of this research is that the case study was only in one Muhammadiyah hospital, so it is not to be generalized to other hospitals with different organizational backgrounds. Since it emphasizes the self-identification process related to knowledge, commitment, and action aspects in forming an organizational identity based on Al-Ma'un values, this study did not elaborate in-depth on the dynamic aspects of continuity and discontinuity processes from the identification process of these three aspects, which require further research to obtain a broader understanding of the problem under study.
Keywords
Full Text:
PDFReferences
Afsar, B., Cheema, S., & Javed, F. (2018). Activating employee’s pro-environmental behaviors: The role of CSR, organizational identification, and environmentally specific servant leadership. Corporate Social Responsibility and Environmental Management, 25(5), 904–911. https://doi.org/10.1002/csr.1506
Albert, S., & Whetten, D. A. (1985). Organizational Identity. In: Staw, B. M. & Cummings, L. L. (Eds.). Research in Organizational Behavior. Greenwich: JAI Press, pp. 263-295.
Al-Kindi, M. D. (2019). Ilmu Amaliah Amal Ilmiah. Suara Muhammadiyah. Retrieved from https://suaramuhammadiyah.id/2019/12/18/ilmu-dan-amal/
Ashforth, B. E., & Mael, F. (1989). Social Identity Theory and the Organization. The Academy of Management Review, 14(1), 20–39. Retrieved from https://doi.org/10.2307/258189
Ashforth, B. E., & Mael, F. A. (1996). Oranizational Identity and Strategy as a Context for the Individual. Advances in Strategic Management, 13, 19-64. Retrieved from http://scholar.google.com/scholar_lookup?hl=en&volume=13&publication_year=1996&pages=19-64&author=B.+E.+Ashforth&author=F.+A.+Mael&title=Organizational+identity+and+strategy+as+a+context+for+the+individual
Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34(3), 325–374. https://doi.org/10.1177/0149206308316059
Basque, J., & Langley, A. (2018). Invoking Alphonse: The founder figure as a historical resource for organizational identity work. Organization Studies, 39(12), 1685–1708. https://doi.org/10.1177/0170840618789211
Bauman, Z. (1990). Modernity and Ambivalence. Theory, Culture & Society, 7(2–3), 143–169. https://doi.org/10.1177/026327690007002010
Corley, K. G., & Gioia, D. A. (2004). Identity Ambiguity and Change in the Wake of a Corporate Spin-off. Administrative Science Quarterly, 49(2), 173–208. https://doi.org/10.2307/4131471
Creswell, J. W. (2007). Qualitative inquiry and research design: Choosing among five approaches (2nd ed.). Sage Publications, Inc.
Deal, T. E., & Kennedy, A. (2000). Corporate cultures: The rites and rituals of corporate life. Cambridge: Addison-Wesley Publishing Company.
Deaux, K., Reid, A., Mizrahi, K., & Cotting, D. (1999). Connecting the person to the social: The functions of social identification. In T. R. Tyler, R. M. Kramer, & O. P. John (Eds.), The psychology of the social self (91–113). Lawrence Erlbaum Associates Publishers.
Dutton, J. E., & Dukerich, J. M. (2014). Keeping an Eye on the Mirror: Image and Identity in Organizational Adaptation. Academy of Management Journal, 34(3), 517–554. https://doi.org/10.5465/256405
Dutton, J. E., Dukerich, J. M., & Harquail, C. V. (1994). Organizational images and member identification. Administrative Science Quarterly, 39(2), 239–263. https://doi.org/10.2307/2393235
Elsbach, K. D., & Kramer, R. M. (1996). Members’ responses to organizational identity threats: Encountering and countering the business week rankings. Administrative Science Quarterly, 41(3), 442–476. https://doi.org/10.2307/2393938
Garcia, G. A. (2017). Defined by Outcomes or Culture? Constructing an Organizational Identity for Hispanic-Serving Institutions. American Educational Research Journal, 54(1), 111-134. https://doi.org/10.3102/0002831216669779
Gioia, D. A., Patvardhan, S. D., Hamilton, A. L., & Corley, K. G. (2013). Organizational Identity Formation and Change. Academy of Management Annals, 7(1), 123–193. https://doi.org/10.5465/19416520.2013.762225
Gioia, Dennis A., & Thomas, J. B. (1996). Identity, image, and issue interpretation: Sensemaking during strategic change in academia. Administrative Science Quarterly, 41(3), 370–403. https://doi.org/10.2307/2393936
Gioia, Dennis A., Schultz, M., & Corley, K. G. (2000). Organizational identity, image, and adaptive instability. Academy of Management, 25(1), 63–81. https://doi.org/10.5465/AMR.2000.2791603
Gkorezis, P., & Petridou, E. (2017). Corporate Social Responsibility and pro-environmental behaviour: Organisational identification as a mediator. European Journal of International Management, 11(1), 1–18. https://doi.org/10.1504/EJIM.2017.081248
Hadjid, R. (1996). Ajaran K.H.A. Dahlan Dengan 17 Kelompok Ayat Al-Quran. Yogyakarta: Al-Hikmah.
Haslam, S. A., & Ellemers, N. (2006). Social Identity in Industrial and Organizational Psychology: Concepts, Controversies and Contributions. International Review of Industrial and Organizational Psychology, 39–118.
Himam, F. (2012). Identitas Organisasi: Eksplorasi Terhadap Dimensi dan Maknanya Bagi Perubahan Organisasi. Jurnal Siasat Bisnis, 16(2), 198–204. https://doi.org/10.20885/jsb.vol16.iss2.art5
Jarne, S., & Maritz, L. (2014). Organizational identity in practice? — How theoretical concepts of organizational identity are perceived in the empirical setting of Arla foods. Master Thesis. Retrieved from http://www.diva-portal.se/smash/get/diva2:727413/FULLTEXT01.pdf
Jo Hatch, M., & Schultz, M. (1997). Relations between organizational culture, identity and image. European Journal of Marketing, 31(5/6), 356–365. https://doi.org/10.1108/eb060636
Latief, H. (2017). Melayani Umat: Filantropi Islam dan Ideologi Kesejahteraan Kaum Modernis. Yogyakarta: Suara Muhammadiyah.
Leary, M. R., & Tangney, J. P. (Eds.). (2012). The self as an organizing construct in the behavioral and social sciences. In M. R. Leary & J. P. Tangney (Eds.), Handbook of self and identity (pp. 1–18). The Guilford Press.
Macpherson, I., Brooker, R., & Ainsworth, P. (2000). Case study in the contemporary world of research: Using notions of purpose, place, process and product to develop some principles for practice. International Journal of Social Research Methodology, 3(1), 49–61. https://doi.org/10.1080/136455700294923
Majelis Pembina Kesehatan UMUM PP Muhammadiyah (MPKU). (2020). Panduan Pengembangan Program Kesehatan Masyarakat di Amal Usaha Kesehatan (AUK) Muhammadiyah-’Aisyiah. Majelis Pembina Kesehatan Umum PP Muhammadiyah. Retrieved from https://www.mpku.or.id/
Majelis Pustaka dan Informasi PP Muhammadiyah (MPI). (1989). Riwajat Hidup K.H.A. Dahlan Pembina Muhammadijah Indonesia. Yogyakarta: Majelis Pustaka PP Muhammadiyah
Melewar, T. C., & Jenkins, E. (2002). Defining the Corporate Identity Construct. Corporate Reputation Review, 5(1), 76–90. https://doi.org/10.1057/palgrave.crr.1540166
Mishel, W., & Morf, C. C. (2003). The self as a psycho-social dynamic processing system: A meta-perspective on a century of the self in psychology. In M. R. Leary & J. P. Tangney (Eds.), Handbook of self and identity (pp. 1–18). The Guilford Press.
Moleong, L. J. (2003). Metodologi Penelitian Kualitatif. Bandung: Remaja Rosdakarya.
Mosley, R. (2014). Organizational Identity Formation Processes : A Case Study Examining the Relationship between the Emergence of Organizational Identity Labels and the Creation and Negotiation of their Meanings. Dissertation. The George Washington University.
Pratt, M. G. (1998). To Be or Not to Be?: Central Questions in Organizational Identification. Identity in Organizations: Building Theory Through Conversations, 171–208. https://doi.org/10.4135/9781452231495.n6
Salam, J. (2009). K.H. Ahmad Dahlan Amal dan Perjuangannya. Yogyakarta: Suara Muhammadiyah.
Schein, E. H. (1990). Career anchors and job/role planning: The links between career pathing and career development. Sloan School of Management, Massachusetts Institute of Technology.
Schein, E. H. (1993). On dialogue, culture, and organizational learning. Organizational Dynamics, 22(2), 40–51. https://doi.org/10.1016/0090-2616(93)90052-3
Schmeichel, B. J., Vohs, K. D., & Baumeister, R. F. (2003). Intellectual Performance and Ego Depletion: Role of the Self in Logical Reasoning and Other Information Processing. Journal of Personality and Social Psychology, 85(1), 33–46. https://doi.org/10.1037/0022-3514.85.1.33
Scott, S. G., & Lane, V. R. (2000). A stakeholder approach to organizational identity. Academy of Management Review, 25(1), 43–62. https://doi.org/10.5465/AMR.2000.2791602
Stake, R. E. (1995). The art of case study research. In The art of case study research. Thousand Oaks, CA: Sage Publication.
Suara Muhammadiyah. (2017). Buku Utama Panduan Dakwah Amal Usaha Kesehatan Muhammadiyah. Yogyakarta: Suara Muhammadiyah.
Whetten, D. A. (2006). Albert and Whetten Revisited: Strengthening the Concept of Organizational Identity. Journal of Management Inquiry, 15(3), 219–234. https://doi.org/10.1177/1056492606291200
Whetten, D. A., & Mackey, A. (2002). A Social Actor Conception of Organizational Identity and Its Implications for the Study of Organizational Reputation. Business & Society, 41(4), 393–414.. https://doi.org/10.1177/0007650302238775
Yin, R. K. (2002). Case Study Research: Design and Methods, 3rd Edition (Applied Social Research Methods. Thousand Oaks: Sage Publications.
DOI: https://doi.org/10.18196/mb.v13i1.12674
Refbacks
- There are currently no refbacks.
Copyright (c) 2022 Siti Noordjannah Djohantini, Abdul Munir Mulkhan, Arif Hartono, Muafi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Office:
Ruang Jurnal Manajemen Bisnis,
Gedung Ki Bagus Hadikusuma (E4) Lantai 2, Kampus Terpadu Universitas Muhammadiyah Yogyakarta,
Jalan Brawijaya (Lingkar Selatan), Tamantirto, Kasihan, Bantul, Daerah Istimewa Yogyakarta, Indonesia, 55183
Website: journal.umy.ac.id/index.php/mb - E-mail: mabis@umy.ac.id
Phone: +62 274 387 656 (ext: 118)
Jurnal Manajemen Bisnis is licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)