Analysis of Religiosity, Trust in Leader, and Team Cohesion on Green Organizational Citizenship Behavior Mediated by Green Employee Engagement

Noor Arifin, Muafi Muafi, Dwi Hery Yulianto, Adrienn Veisz

Abstract


Research aims: This study aims to analyze the impact of religiosity, trust in leaders, and team cohesion on green organizational citizenship behavior (Green OCB) through green employee engagement.
Design/methodology/Approach: The study was conducted on 315 employees of Bank Syariah Indonesia using a multiple-stage cluster sampling technique with a purposive sampling method. Data was collected through a validated and reliable questionnaire, and analyzed using the Amos SEM application for hypothesis testing.
Research finding: The research shows that religiosity significantly affects green employee engagement (P = 0.000). Trust in the leader, on the other hand, has an insignificant effect on green employee engagement (P = 0.426). Additionally, team cohesion has a significant effect on green employee engagement (P = 0.000). Furthermore, religiosity and team cohesion significantly affect Green OCB, with values of P = 0.002 and P = 0.028, respectively. Trust in the leader was found to have an insignificant effect on Green OCB (P = 0.680). It is important to note that trust in the leader did not significantly affect Green OCB after Z-testing. However, green employee engagement was found to mediate the relationship between religiosity and team cohesion on Green OCB, with values of (P = 0.003) and (P = 0.012), respectively.
Theoretical Contribution/originality: This research contributes to the theory regarding the relationship between religiosity and trust in leaders within the context of green employee engagement. However, it indicates that trust in leaders does not appear to influence Green OCB. Instead, the study suggests that religiosity and team cohesion may play a significant role in increasing Green OCB. Additionally, the research underscores the mediating role of green employee engagement in the relationship between religiosity, trust in leaders, team cohesion, and Green OCB, particularly among employees in Islamic banking companies.
Practitioners Contribution/implications: This research provides guidance for practitioners in Islamic banking to implement business models, with a particular emphasis on the importance of reliability for employees and leaders. This emphasis stems from its significant impact on the implementation of green management within the company.
Research limitation/implications: The research data relies on perceptual measures, which may not fully capture the behavior of all respondents. Future research should consider factors such as the distribution of respondents, the frequency and timing of longitudinal studies, and other relevant variables that can be integrated into the model to provide a more comprehensive understanding.


Keywords


Religiosity; Trust in Leader; Team Cohesion; Green Employee Engagement; Green Organizational Citizenship Behavior

Full Text:

PDF

References


Abdou A. H., Al Abdulathim M. A., Hussni Hasan N. R, Salah M. H. A, Ali H. S. A. M., & Kamel, N. J. (2023). From Green Inclusive Leadership to Green Organizational Citizenship: Exploring the Mediating Role of Green Work Engagement and Green Organizational Identification in the Hotel Industry Context. Sustainability, 15(20), 14979. https://doi.org/10.3390/su152014979

Abror, A., Patrisia, D., Engriani, Y., Evanita, S., Yasri, Y., & Dastgir, S. (2020). Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank's customer loyalty. Journal of Islamic Marketing, 11(6), 1691-1705. https://doi.org/10.1108/JIMA-03-2019-0044

Abualigah, A., Darwish, T.K., Davies, J., Haq, M., & Ahmad, S.Z. (2024). Supervisor support, religiosity, work engagement, and affective commitment: evidence from a Middle Eastern emerging market. Journal of Asia Business Studies, 18(1), 1-20. https://doi.org/10.1108/JABS-11-2022-0394

Alamsyah, A. R., & Sari, A. (2021). The Effect of Religiosity on Environmentally Friendly Employee Engagement. Journal of Management, 12(1), 1-12.

Albrecht, S.L., Bocks, A., Dalton, J., Lorigan, A., & Smith, A. (2022), A. Pro-Environmental Employee Engagement: The Influence of Pro-Environmental Organizational, Job and Personal Resources. Sustainability MPDI, 14, 43. https://doi.org/10.3390/su14010043

Allen, N. J., & Meyer, J. P. (1996). Affective, continuance, and normative commitment to the organization: An examination of construct validity. Journal of Vocational Behavior, 49, 252-276, 1996. https://doi.org/10.1006/jvbe.1996.0043

Al-Omari, M., & Al-Farra, H. (2020). The Relationship Between Religiosity and Environmentally Responsible Behavior. Journal of Business Ethics, 162(1), 143-158.

Al-Rwajfeh, F. A. A. (2019). Impact of Organizational Trust on the Organizational Citizenship Behavior among Employees at Jordan Phosphate Mines Company. Multi-Knowledge Electronic Comprehensive Journal for Education and Science Publications, 23, 1 - 16.

Ancok, J., & Suroso, F, N. (2011). Psikologi Islami: Solusi Islam atas Problem-Problem Psikologi. 8th Ed. Jogyakarta: Pustaka Pelajar.

Anwar, M. A., & Osman-Gani, A. M. (2015). The effects of spiritual intelligence and its dimensions on organizational citizenship behaviour. Journal of Industrial Engineering and Management, 8(4), 1162-1178. https://doi.org/10.3926/jiem.1451

Asamani, L., & Mensah, A. O. (2016). Religiousity as an antecedent of employee's organizational citizenship behavior. Advances in Social Sciences Research Journal, 3(7), 34-45.

Asthana, A. N. (2021). Organizational Citizenship Behavior of MBA students: The role of resilience. The International Journal of Management Education, 19(3), 100 - 108. https://doi.org/10.1016/j.ijme.2021.100548

Awuni, M., & Tanko, M. Z. (2019). Organizational Citizenship Behavior and Religiosity at the Workplace. International Journal of Contemporary Research and Review, 10(05), 21501-21514. https://doi.org/10.15520/ijcrr.v10i05.698

Azam, T., Malik, S. Y., Ren, D., Yuan, W., Mughal, Y. H., Ullah, I., Fiaz, M., & Riaz, S. (2022). The Moderating Role of Organizational Citizenship Behavior Toward Environment on Relationship Between Green Supply Chain Management Practices and Sustainable Performance. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.876516

Bakar R, Cooke F., & Muenjohn, N. (2018). Religiosity as a source of influence on work engagement: a study of the Malaysian Finance industry. The International Journal of Human Resource Management, 29(18), 2632–2658. https://doi.org/10.1080/09585192.2016.1254103

Bakker, A. B., Albrecht, S. L., & Leiter, M. P. (2011). Work engagement: Further reflections on the state of play. European Journal of Work and Organizational Psychology, 20(1), 74-88. https://doi.org/10.1080/1359432X.2010.546711

Bellamkonda, N., Santhanam, N., & Pattusamy, M. (2020). Goal Clarity, Trust in Management and Intention to Stay: The Mediating Role of Work Engagement. South Asian Journal of Human Resources Management, 232209372096532. https://doi.org/10.1177/2322093720965322

Boakye, A. N., Addai, P., Obuobiisa-Darko, T., & Okyere, I. (2022). Resilience and Organizational Citizenship Behavior (OCB). SEISENSE Business Review, 2(1), 28–42. https://doi.org/10.33215/sbr.v2i1.765

Boiral, O. (2008). Greening the Corporation Through Organizational Citizenship Behaviors. Journal of Business Ethics, 87(2), 221–236. https://doi.org/10.1007/s10551-008-9881-2

Boiral, O., & Paillé, P. (2012). Organizational citizenship behaviour for the environment: Measurement and validation. Journal of Business Ethics, 109(4), 431-445. https://doi.org/10.1007/s10551-011-1138-9

Carron, A, V., Bray, Steven, R., Eys., & Mark, A. (2002). Team Cohesion and Team Success in Sport. Journal of Sport Science, 119-127. https://doi.org/10.1080/026404102317200828

Carron, A. V., Brawley, L. R., & Widmeyer, W. N. (2009). Development of a Cohesion Questionnaire for Youth: The Youth Sport Environment Questionnaire. Journal Of Sport And Exercise Psychology. Human kinetics, Inc.

Chatbury, A., Beaty, D., & Kriek, H. S. (2011). Servant leadership, trust and implications for the “Base-of-the-Pyramid” segment in South Africa. South African Journal of Business Management, 42(4), 57–62. https://doi.org/10.4102/sajbm.v42i4.505

Chen, X. P., Eberly, M. B., Chiang, T. J., Farh, J. L., & Cheng, B. S. (2014). Affective Trust in Chinese Leaders Linking Paternalistic Leadership to Employee Performance. Journal of Management, 40(3), 796-819. https://doi.org/10.1177/0149206311410604

Chiocchio, F., & Essiembre, H. (2009). Cohesion and performance: A meta-analytic review of disparities between project teams, production teams, and service teams. Small Group Research, 40(4), 382-420. https://doi.org/10.1177/1046496409335103

Chughtai, A. A., & Buckley, F. (2010). Assessing the effects of organizational identification on in‐role job performance and learning behaviour. Personnel Review, 39(2), 242–258. https://doi.org/10.1108/00483481011017444

Daily, B. F., Bishop, J. W., & Govindarajulu, N. (2008). A Conceptual Model for Organizational Citizenship Behavior Directed Toward the Environment. Business & Society, 48(2), 243–256. https://doi.org/10.1177/0007650308315439

Davari, A., Iyer, P., & Strutton, D. (2017). Investigating Moral Links Between Religiosity, Altruism, and Green Consumption. Journal of Nonprofit & Public Sector Marketing, 29(4), 385–414. https://doi.org/10.1080/10495142.2017.1326338

DeCuypere, A., & Schaufeli, W. (2018). Positive Leadership Styles and Engagement: A Meta-Analysis and Review. Manuscript Submitted for Publication.

Dirks, K., & Ferrin, D. (2002). Trust in Leaderhip: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628. https://doi.org/10.1037/0021-9010.87.4.611

El-Khodary, A. A., & El-Bana, A. (2021). The Impact of Religiosity on Environmentally Friendly Behavior: Evidence from the Egyptian Context. Journal of Cleaner Production, 289, 125291.

Ernst & Young LLP. (2016). Value of Sustainability Reporting: A Study by EY and the Boston College Center for Corporate Citizenship. US: Ernst & Young LLP.

Ertosun, G.,O., & Aşçi, S.,M. (2021). The Impact Of Trust in Leader On Organizational Citizenship Behavior Of Employees. Journal of International Trade, Logistics and Law, 7(1), 118-129.

Fleig-Palmer, M. M., Rathert, C., & Porter, T. H. (2018). Building trust: The influence of mentoring behaviors on perceptions of health care managers’ trustworthiness. Health Care Management Review, 43(1), 69–78. https://doi.org/10.1097/hmr.0000000000000130

Gaafar, H. A., Elzek, Y., & Al-Romeedy, B. S. (2021). The Effect of Green Human Resource Management on Green Organizational Behaviors: Evidence from Egyptian Travel Agencies. African Journal of Hospitality, Tourism and Leisure, 10(4)(10(4)), 1339–1356. https://doi.org/10.46222/ajhtl.19770720.166

Glock, C. Y., & Stark. R. (1965). Religion and society in tension. Chicago: Rand McNally.

Haq, F. I. U., Alam, A., Mulk, S. S. U., & Rafiq, F. (2020). The Effect of Stress and Work Overload on Employee’s Performance: A Case Study of Public Sector Universities of Khyber Pakhtunkhwa. European Journal of Business and Management Research, 5(1). https://doi.org/10.24018/ejbmr.2020.5.1.176

Haq, I. U., De Clercq, D., Azeem, M. U., & Suhail, A. (2020). The Interactive Effect of Religiosity and Perceived Organizational Adversity on Change-Oriented Citizenship Behavior. Journal of Business Ethics, 165(1), 161-175. https://doi.org/10.1007/s10551-018-4076-y

Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology, 87(2), 268–279. https://doi.org/10.1037/0021-9010.87.2.268

Hulsheger, U. R., Anderson, N., & Salgado, J. F. (2009). Team-level predictors of innovation at work: a comprehensive meta-analysis spanning three decades of research. Journal of Applied Psychology, 94(5), 1128-1145. https://doi.org/10.1037/a0015978

Iddagoda, Y. A., & Opatha, H. H. D. N. P. (2017). Religiosity: Towards A Conceptualization and An Operationalization. Sri Lankan Journal of Human Resource Management, 7(1), 59. https://doi.org/10.4038/sljhrm.v7i1.5637

Iddagoda., & Fernando. (2022). Conference: International Academic Conference on Social Problems 4th edition (on-line) At: Rzeszów University, Poland.,

Islam, M. N., Furuoka, F., & Idris, A. (2020). The impact of trust in leadership on organizational transformation. Global Business and Organizational Excellence, 39(4), 25–34. Portico. https://doi.org/10.1002/joe.22001

Islam, T., Khatoon, A., Cheema, A. U., & Ashraf, Y. (2023). How does ethical leadership enhance employee work engagement? The roles of trust in leader and harmonious work passion. Kybernetes, 53(6), 2090–2106. https://doi.org/10.1108/k-09-2022-1343

Jiang, H., & Gu., Q. (2016). Organizational justice, trust, and identification and their effects on organizational citizenship behavior: A China-based empirical study. Journal of Business Ethics, 134(2), 171-187.

Judeh, M. (2023). Job delight and organizational citizenship behavior: Role of teamwork cohesion as a mediator. Problems and Perspectives in Management, 21(1), 131–140. https://doi.org/10.21511/ppm.21(1).2023.12

Khalil, S. A., & Siddiqui, D. A. (2020). Authentic Leadership and Work Engagement: The Mediatory Role of Employees’ Trust and Occupational Self-efficacy. International Journal of Organizational Leadership, 8(3), 17–42. https://doi.org/10.33844/ijol.2020.60481

King, J. E., & Williamson, I. O. (2005). Workplace Religious Expression, Religiosity and Job Satisfaction: Clarifying a Relationship. Journal of Management, Spirituality & Religion, 2(2), 173–198. https://doi.org/10.1080/14766080509518579

Kumar, V., & Kaushik, A. K. (2022). Engaging customers through brand authenticity perceptions: The moderating role of self-congruence. Journal of Business Research, 138, 26–37. https://doi.org/10.1016/j.jbusres.2021.08.065

Kutcher, E. J., Bragger, J. D., Rodriguez-Srednicki, O., & Masco, J. L. (2010). The Role of Religiosity in Stress, Job Attitudes, and Organizational Citizenship Behavior. Journal of Business Ethics, 95(2), 319–337. https://doi.org/10.1007/s10551-009-0362-z

Kutcher, S., Wei, Y., & Coniglio, C. (2016). Mental Health Literacy. The Canadian Journal of Psychiatry, 61(3), 154–158. https://doi.org/10.1177/0706743715616609

Macey, W. H., Schneider, B., Barbera, K. M., & Young, S. A. (2009). Employee Engagement. https://doi.org/10.1002/9781444306538

Mansor, ZD., & Hossan D., (2021). Effect of Team Cohesion on Employee Engagement among the Millennials in Malaysia. International Journal of Entrepreneurship, 25(4).

Melhem, Y. S., & Al Qudah, M. F. (2019). Work Engagement: Trust and Respect to Engage your People. Indian Journal of Science and Technology, 12(17), 1–13. https://doi.org/10.17485/ijst/2019/v12i17/144033

Milliman, J., Gatling, A., & Kim, J. S. (2018). The effect of workplace spirituality on hospitality employee engagement, intention to stay, and service delivery. Journal of Hospitality and Tourism Management, 35, 56-65. https://doi.org/10.1016/j.jhtm.2018.03.002

Muafi, M. (2021). Ta’ awun behavior, work stress, worklife balance in Islamic perspective and employee performance : investigation in Indonesia. HOLISTICA – Journal of Business and Public Administration, 12(3), 86–100. https://doi.org/10.2478/hjbpa-2021-0024

Muhdar, M. (2015). Organizational Citizenship Behavior Perusahaan. Sultan Amai Press IAIN Sultan Amai Gorontalo.

Nankunda, D. (2019). Office design, group cohesiveness, employee engagement among employees of Mbarara University of Tcience and Technology. Dissertation. Makerere University).

Nguyen, T. N. T., Bui, T. H. T., & Nguyen, T. H. H. (2020). Improving employees’ proactive behaviors at workplace: The role of organizational socialization tactics and work engagement. Journal of Human Behavior in the Social Environment, 31(6), 673–688. https://doi.org/10.1080/10911359.2020.1803172

Nikmanesh, Z., & Ansari, H. (2018). Religious Coping Styles, General Health, and Psychological Well-Being Among Mothers of Mentally Disabled Children. Iranian Rehabilitation Journal, 16(1), 3–10. https://doi.org/10.29252/nrip.irj.16.1.3

Nwachukwu, C., Vu, H. M., Chládková, H., & Agboga, R. S. (2022). Psychological empowerment and employee engagement: role of job satisfaction and religiosity in Nigeria. Industrial and Commercial Training, 54(4), 666–687. https://doi.org/10.1108/ict-05-2022-0028

Oktaviani, R. M., Srimindarti, C., & Hardiningsih, P. (2018). Peran religionsity sebagai pemoderasi hubungan money ethics terhadap upaya tax evasion. Jurnal Akuntansi, 22(1). https://doi.org/10.24912/ja.v22i1.325

Olowookere, E. I., & Adekeye, O. A. (2016). Relationship between Religiosity and Citizenship Behaviours in Organizations : Empirical Evidence from Selected Organisations in Lagos State. Mediterranean Journal of Social Sciences, 7(4), 475-484. https://doi.org/10.5901/mjss.2016.v7n4p475

Organ, D. W. (1997). Organizational Citizenship Behavior: It’s Construct Clean-Up Time. Human Performance, 10(2), 85–97. https://doi.org/10.1207/s15327043hup1002_2

Organ, D., Podsakoff, P., & MacKenzie, S. (2006). Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences. https://doi.org/10.4135/9781452231082

Palupi, M., & Tjahjono, H. K. (2016). A model of religiousity and organizational justice: the impact on commitment and dysfunctional behavior. Proceedings of the 27th Ibima conference, Milan, Italy.

Petchsawang, P., & McLean, G. N. (2017). Workplace spirituality, mindfulness meditation, and work engagement. Journal of Management, Spirituality & Religion, 14(3), 216–244. https://doi.org/10.1080/14766086.2017.1291360

Podsakoff, N. P., & Blume, S. W. (2009). Individual- and organizational-level consequences of organizational citizenship behavior: A meta-analysis. Journal of Applied Psychology, 94(1), 122-141. https://doi.org/10.1037/a0013079

Qardhawi., D. Y. (1988). Buku Pedoman Ideologi Islam oleh Dr. Yusuf Qardhawi. Bandung.

Rahmawati, T., & Prasetya, A. (2017). Analisis Faktor - Faktor yang Mempengaruhi Organizational Citizenship Behavior (OCB ) pada Karyawan Tetap dan Karyawan Kontrak (Studi pada Karyawan Pizza Hut Kota Malang). Jurnal Administrasi Bisnis S1 Universitas Brawijaya, 48(1).

Raineri, N., & Paillé., P. (2016). Linking corporate policy and supervisory support with environmental citizenship behaviors: The role of employee environmental beliefs and commitment. Journal of Business Ethics, 137(1), 129-148. https://doi.org/10.1007/s10551-015-2548-x

Raja, M. W. (2012). Does transformational leadership lead to higher employee work engagement? A study of Pakistani service sector firms. International Journal of Academic Research in Business and Social Sciences, 2(1), 160-166.

Renwick, D. W. S., Redman, T., & Maguire, S. (2013). Green human resource management: A review and research agenda. International Journal of Management Reviews, 15(1), 1-14. https://doi.org/10.1111/j.1468-2370.2011.00328.x

Rurkkhum, S., & Bartlett, K. R. (2012). The relationship between employee engagement and organizational citizenship behaviour in Thailand. Human Resource Development International, 15(2), 157-174. https://doi.org/10.1080/13678868.2012.664693

Schaufeli, W. B., & Salanova, M. (2010). How to Improve Work Engagement? Handbook of Employee Engagement. https://doi.org/10.4337/9781849806374.00044

Schyns, B., Kiefer, T., & Foti, R. J. (2020). Does thinking of myself as leader make me want to lead? The role of congruence in self-theories and implicit leadership theories in motivation to lead. Journal of Vocational Behavior, 122, 103477. https://doi.org/10.1016/j.jvb.2020.103477

Sendjaya, S., & Pekerti, A. (2010). Servant Leaderhip as Antecedent of Trust in Organizations. Leadership and Organization Development Journal. 31(7), 643-663. https://doi.org/10.1108/01437731011079673

Shahzad, F., & Gulzar, M.S. (2013). Impact of Organizational Culture on Employees Job Performance : An Empirical Study of Software Houses in Pakistan. Journal of Business Studies Quarterly, 5(2), 56-64.

Silvester, Y., Sarip, A., & Hassan, M.A. (2019). The Relationship between Green HRM Practices and Organizational Citizenship Behavior toward Environment (OCBE).

Singhapakdi, A., Vitell, S. J., Lee, D.-J., Nisius, A. M., & Yu, G. B. (2013). The Influence of Love of Money and Religiosity on Ethical Decision-Making in Marketing. Journal of Business Ethics, 114(1), 183-191. https://doi.org/10.1007/s10551-012-1334-2

Somech, A., & Oplatka, I. (2014). Organizational Citizenship Behavior in Schools. https://doi.org/10.4324/9781315866956

Tekleab, A. G., Karaca, A., Quigley, N. R., & Tsang, E. W. K. (2016). Re-examining the functional diversityperformance relationship: The roles of behavioral integration, team cohesion, and team learning. Journal of Business Research, 69(9), 3500-3507. https://doi.org/10.1016/j.jbusres.2016.01.036

Tennakoon, W. D. N. S. M., & Lasanthika, W. J. A. J. M. (2018). Religiosity and engagement: Clarifying the relationship. International Journal of Commerce and Management Research, 4(1), 52-57.

Tharikh, S. M., Ying, C. Y., Mohamed Saad, Z., & Sukumaran, K. a/p. (2016). Managing Job Attitudes: The Roles of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behaviors. Procedia Economics and Finance, 35, 604–611. https://doi.org/10.1016/s2212-5671(16)00074-5

Tims, M., Bakker, A. B., & Xanthopoulou, D. (2011). Do transformational leaders enhance their followers’ daily work engagement? The Leadership Quarterly, 22(1), 121–131. https://doi.org/10.1016/j.leaqua.2010.12.011

Tufail, U., Ahmad, M. S., Ramayah, T., Jan, F. A., & Shah, I. A. (2016). Impact of Islamic Work Ethics on Organisational Citizenship Behaviours among Female Academic Staff: the Mediating Role of Employee Engagement. Applied Research in Quality of Life, 12(3), 693–717. https://doi.org/10.1007/s11482-016-9484-5

Udin, U. (2023). Transformational leadership, knowledge-based work passion and organizational citizenship behavior: A survey dataset from public university. International Journal of Human Capital in Urban Management, 8(3), 391-402.

Udin, U., & Yuniawan, A. (2020). Psychological Capital, Personality Traits of Big-Five, Organizational Citizenship Behavior, and Task Performance: Testing Their Relationships. The Journal of Asian Finance, Economics and Business, 7(9), 781–790. https://doi.org/10.13106/jafeb.2020.vol7.no9.781

Walumbwa, F. O., Wang, P., Wang, H., Schaubroeck, J., & Avolio, B. J. (2010). RETRACTED: Psychological processes linking authentic leadership to follower behaviors. The Leadership Quarterly, 21(5), 901–914. https://doi.org/10.1016/j.leaqua.2010.07.015

Wei, F., Li, Y., Zhang, Y., & Liu, S. (2016). The Interactive Effect of Authentic Leadership and Leader Competency on Followers’ Job Performance: The Mediating Role of Work Engagement. Journal of Business Ethics, 153(3), 763–773. https://doi.org/10.1007/s10551-016-3379-0

Welmilla, I., & Ranasinghe, V.R. (2020). Green Employee Engagement. Contemporary Developments in Human Resource Management (pp.77-86). Publisher: Department of Human Resource Management, University of Kelaniya, Sri Lanka

Williams., W. A. (2012). The Impact of Servant Leadership on Follower Outcomes: Testing The Mediating Roles of Stewardship Cimate and Trust. Dissertation. University of Missisippi.

Wong, C.A., Spence-Laschinger, H.K., & Cummings, G.G. (2010). Authentic leadership and nurses’ voice behaviour and perceptions of care quality. Journal of Nursing Management, 18(8), 889–900. https://doi.org/10.1111/j.1365-2834.2010.01113.x

Zehir, C., Akyuz, B., Eren, M. S., & Turhan, G. (2013). The Indirect Effects of Servant Leadership Behavior on Organizational Citizenship Behavior and Job Performance: Organizational Justice as a Mediator. International Journal of Research in Business and Social Science, 2(3), 1, 2147-4478. https://doi.org/10.20525/ijrbs.v2i3.68




DOI: https://doi.org/10.18196/mb.v15i1.21620

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Noor Arifin, Muafi Muafi, Dwi Hery Yulianto, Adrienn Veisz

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.



Office: 

Ruang Jurnal Manajemen Bisnis
Gedung Ki Bagus Hadikusuma (E4) Lantai 2, Kampus Terpadu Universitas Muhammadiyah Yogyakarta,
Jalan Brawijaya (Lingkar Selatan), Tamantirto, Kasihan, Bantul, Daerah Istimewa Yogyakarta, Indonesia, 55183
Website: journal.umy.ac.id/index.php/mb - E-mail: mabis@umy.ac.id
Phone: +62 274 387 656 (ext: 118)

Jurnal Manajemen Bisnis is licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)