Predictors of Intention to Interact with Apparel Products on Instagram: Do creativity and Positive Emotion Matter?

Candra Kusuma Wardana, Farid Adi Prasetya, Muhammad Halim Maimun, Fuad Hudaya Fatchan

Abstract


Research aims: This study aims to determine the effect of perceived creativity, positive emotion, affective commitment on people intention to interact.
Design/Methodology/Approach: The study procedures were carried out using a quantitative approach and data were collected with online questionnaires from July to December in 2023. The participants were selected using purposive sampling based on specific criteria, such as experience in purchasing products online. A total of 225 participants were selected and analysis was performed using Structural Equation Modelling (SEM) approach with SmartPLS.
Research findings: The results showed that perceived creativity had a significant relationship on positive emotion and affective commitment. Positive emotion was shown to have a significant effect on interaction intention. However, perceived creativity had no significant impact on interaction intention of apparel brand. This indicated that creative content was inadequate in attracting Instagram users to interact with brand’s account. The results also showed that positive emotion lacked a significant correlation with affective commitment, while affective commitment had a significant relationship with interaction intention.
Theoretical Contribution/Originality: This study provides meaningful contribution to Stimulus-Organism-Response theory by incorporating creativity to assess Instagram social media platform.
Practitioners/Policy Implications: These results can assist business owners and social media marketers in developing creative marketing campaigns and building strong bond with their followers.
Research Limitations/Implications: One of the limitations of this study is that it only assessed the use of Instagram in the fashion industry. Therefore, future studies are advised to explore different industries and recruit participants with a specific occupation to obtain better understanding of online consumer behavior.


Keywords


Affective Commitment; Interaction Intention; Perceived Creativity; Positive Emotion; Fashion Brand

Full Text:

PDF

References


Abbas, M. J., Khalil, L. S., Haikal, A., Dash, M. E., Dongmo, G., & Okoroha, K. R. (2021). Eliciting Emotion and Action Increases Social Media Engagement: An Analysis of Influential Orthopaedic Surgeons. Arthroscopy, Sports Medicine, and Rehabilitation, 3(5), e1301–e1308. https://doi.org/10.1016/j.asmr.2021.05.011

Amabile, T. M. (2019). Creativity In Context: Update To The Social Psychology Of Creativity. Routledge. https://doi.org/https://doi.org/10.4324/9780429501234

Bagozzi, R. P. (2015). Consumer Action: Automaticity, Purposiveness, and Self-Regulation. In Review of Marketing Research (pp. 3–42). Taylor & Francis.

Bakar, A. B. U., Hamid, A., Saad, N. M. A. T., Uzir, U. H., & Jerin, I. (2023). (Satisfaction And Repurchase Intention) For Electrical Home Appliances During Covid-19. 18(5), 75–91.

Belanche, D., Casaló, L. V., & Guinalíu, M. (2013). The Role of Consumer Happiness in Relationship Marketing. Journal of Relationship Marketing, 12(2), 79–94. https://doi.org/10.1080/15332667.2013.794099

Bigné, E., Ruiz-Mafé, C., & Badenes-Rocha, A. (2023). The influence of negative emotion on brand trust and intention to share cause-related posts: A neuroscientific study. Journal of Business Research, 157(June 2022). https://doi.org/10.1016/j.jbusres.2022.113628

Cabeza-Ramírez, L. J., Sánchez-Cañizares, S. M., Santos-Roldán, L. M., & Fuentes-García, F. J. (2022). Impact of the perceived risk in influencers’ product recommendations on their followers’ purchase attitudes and intention. Technological Forecasting and Social Change, 184(September). https://doi.org/10.1016/j.techfore.2022.121997

Casaló, L. V., Flavián, C., & Ibáñez-Sánchez, S. (2017). Understanding Consumer Interaction on Instagram: The Role of Satisfaction, Hedonism, and Content Characteristics. Cyberpsychology, Behavior, and Social Networking, 20(6), 369–375. https://doi.org/10.1089/cyber.2016.0360

Casaló, L. V., Flavián, C., & Ibáñez-Sánchez, S. (2021). Be creative, my friend! Engaging users on Instagram by promoting positive emotion. Journal of Business Research, 130(November 2018), 416–425. https://doi.org/10.1016/j.jbusres.2020.02.014

Cavazza, N., Graziani, A. R., & Guidetti, M. (2020). Impression formation via #foodporn: Effects of posting gender-stereotyped food pictures on instagram profiles. Appetite, 147(December 2019). https://doi.org/10.1016/j.appet.2019.104565

Cheung, C. M. K., & Lee, M. K. O. (2012). What drives consumers to spread electronic word of mouth in online consumer-opinion platforms. Decision Support Systems, 53(1), 218–225. https://doi.org/10.1016/j.dss.2012.01.015

Conde, R., & Casais, B. (2023). Micro, macro and mega-influencers on instagram: The power of persuasion via the parasocial relationship. Journal of Business Research, 158(December 2021), 113708. https://doi.org/10.1016/j.jbusres.2023.113708

Dangelico, R. M., Alvino, L., & Fraccascia, L. (2022). Investigating the antecedents of consumer behavioral intention for sustainable fashion products: Evidence from a large survey of Italian consumers. Technological Forecasting and Social Change, 185(September), 122010. https://doi.org/10.1016/j.techfore.2022.122010

Djafarova, E., & Bowes, T. (2021). ‘Instagram made Me buy it’: Generation Z impulse purchases in fashion industry. Journal of Retailing and Consumer Services, 59(xxxx), 102345. https://doi.org/10.1016/j.jretconser.2020.102345

Donovan, R. J., & Rossiter, J. R. (1982). Store Atmosphere: An Environmental Psychology Approach. Journal of Retailing, 58(1), 34–57.

emplifi.io. (2018). Instagram engagement: Everything you need to know [exclusive stats]. https://emplifi.io/resources/blog/instagram-engagement?utm_source=socialbakers.com

Eroglu, S. A., Machleit, K. A., & Davis, L. M. (2001). Atmospheric qualities of online retailing. Journal of Business Research, 54(2), 177–184. https://doi.org/10.1016/s0148-2963(99)00087-9

Eslami, S. P., Ghasemaghaei, M., & Hassanein, K. (2021). Understanding consumer engagement in social media: The role of product lifecycle. Decision Support Systems, 162(August 2021), 113707. https://doi.org/10.1016/j.dss.2021.113707

Geary, C., March, E., & Grieve, R. (2021). Insta-identity: Dark personality traits as predictors of authentic self-presentation on Instagram. Telematics and Informatics, 63(May), 101669. https://doi.org/10.1016/j.tele.2021.101669

Ghahtarani, A., Sheikhmohammady, M., & Rostami, M. (2020). The impact of social capital and social interaction on customers’ purchase intention, considering knowledge sharing in social commerce context. Journal of Innovation and Knowledge, 5(3), 191–199. https://doi.org/10.1016/j.jik.2019.08.004

Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203

Hattingh, M., Dhir, A., Ractham, P., Ferraris, A., & Yahiaoui, D. (2022). Factors mediating social media-induced fear of missing out (FoMO) and social media fatigue: A comparative study among Instagram and Snapchat users. Technological Forecasting and Social Change, 185(October), 122099. https://doi.org/10.1016/j.techfore.2022.122099

Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing. In New Challenges to International Marketing (Advances in International Marketing. Emerald Group Publishing Limited. https://doi.org/https://doi.org/10.1108/S1474-7979(2009)0000020014

Herzallah, D., Muñoz Leiva, F., & Liébana-Cabanillas, F. (2022). To buy or not to buy, that is the question: understanding the determinants of the urge to buy impulsively on Instagram Commerce. Journal of Research in Interactive Marketing, 16(4), 477–493. https://doi.org/10.1108/JRIM-05-2021-0145

Jebarajakirthy, C., Das, M., Shah, D., & Shankar, A. (2021). Deciphering in-store-online switching in multi-channel retailing context: Role of affective commitment to purchase situation. Journal of Retailing and Consumer Services, 63(March), 102742. https://doi.org/10.1016/j.jretconser.2021.102742

Jung, H., Lee, G., Hur, K., & Kim, T. T. (2018). Online travel information value and its influence on the continuance usage intention of social media. Service Business, 12(1), 85–120. https://doi.org/10.1007/s11628-017-0339-4

Kamboj, S., Sarmah, B., Gupta, S., & Dwivedi, Y. (2018). Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response. International Journal of Information Management, 39(October 2017), 169–185. https://doi.org/10.1016/j.ijinfomgt.2017.12.001

Keiningham, T. L., Rust, R. T., Lariviere, B., Aksoy, L., & Williams, L. (2018). A roadmap for driving customer word-of-mouth. Journal of Service Management, 29(1), 2–38. https://doi.org/10.1108/JOSM-03-2017-0077

Kim, B., & Kim, Y. (2019). Facebook versus Instagram: How perceived gratifications and technological attributes are related to the change in social media usage. Social Science Journal, 56(2), 156–167. https://doi.org/10.1016/j.soscij.2018.10.002

Kim, H. (2022). Keeping up with influencers: exploring the impact of social presence and parasocial interactions on Instagram. International Journal of Advertising, 41(3), 414–434. https://doi.org/10.1080/02650487.2021.1886477

Kock, N. (2015). Common method bias in PLS-SEM: A full collinearity assessment approach. International Journal of E-Collaboration, 11(4), 1–10. https://doi.org/10.4018/ijec.2015100101

Kuswati, R., Soepatini, S., Kussudyarsana, K., & Zakiyah, S. (2024). Parasocial Interactions of Indonesian Beauty Vloggers in the Digital Age: Do they Impact Purchases by Millennial Netizens? WSEAS Transactions on Information Science and Applications, 21, 196–207. https://doi.org/10.37394/23209.2024.21.19

Laros, F. J. M., & Steenkamp, J. B. E. M. (2005). Emotion in consumer behavior: A hierarchical approach. Journal of Business Research, 58(10), 1437–1445. https://doi.org/10.1016/j.jbusres.2003.09.013

Latip, M. S. A., Tumin, S. A., & May, R. Y. Y. (2023). Antecedents of Organic Food Purchase Intention: Does It Moderate By the Receptivity To Green Communication? Journal of Sustainability Science and Management, 18(6), 41–57. https://doi.org/10.46754/jssm.2023.06.004

Liu, P., Li, M., Dai, D., & Guo, L. (2021). The effects of social commerce environmental characteristics on customers’ purchase intention: The chain mediating effect of customer-to-customer interaction and customer-perceived value. Electronic Commerce Research and Applications, 48(July), 101073. https://doi.org/10.1016/j.elerap.2021.101073

Lu, J. D. (Evelyn), & Lin, J. S. (Elaine). (2022). Exploring uses and gratifications and psychological outcomes of engagement with Instagram Stories. Computers in Human Behavior Reports, 6(September 2021), 100198. https://doi.org/10.1016/j.chbr.2022.100198

Maduku, D. K., Mpinganjira, M., Rana, N. P., Thusi, P., Ledikwe, A., & Mkhize, N. H. boy. (2023). Assessing customer passion, commitment, and word-of-mouth intention in digital assistant usage: The moderating role of technology anxiety. Journal of Retailing and Consumer Services, 71(November 2022), 103208. https://doi.org/10.1016/j.jretconser.2022.103208

Mehrabian, A., & Russell, J. A. (1974). An approach to environmental psychology. The MIT Press.

Mekawie, N., & Hany, A. (2019). Understanding the Factors Driving Consumers’ Purchase Intention of over the Counter Medications Using Social Media advertising in Egypt. Procedia Computer Science, 164, 698–705. https://doi.org/10.1016/j.procs.2019.12.238

Menon, D. (2022). Updating ‘Stories’ on social media and its relationships to contextual age and narcissism: A tale of three platforms – WhatsApp, Instagram and Facebook. Heliyon, 8(5), e09412. https://doi.org/10.1016/j.heliyon.2022.e09412

Meyer, J. P., & Allen, N. J. (1997). Commitment in the workplace: Theory, research, and application. Sage Publications, Inc.

Mittal, S., Gupta, V., & Mottiani, M. (2022). Examining the linkages between employee brand love, affective commitment, positive word-of-mouth, and turnover intention: A social identity theory perspective. IIMB Management Review, 34(1), 7–17. https://doi.org/10.1016/j.iimb.2022.04.002

Mittal, V., Kaul, A., Gupta, S. Sen, & Arora, A. (2017). Multivariate Features Based Instagram Post Analysis to Enrich User Experience. Procedia Computer Science, 122, 138–145. https://doi.org/10.1016/j.procs.2017.11.352

Muadzin, F., & Lenggogeni, S. (2021). The Role of Brand Awareness in Mediating the Effect of Message Appeals in Media Advertising on Purchase Intention. Benefit: Jurnal Manajemen Dan Bisnis , 6(1), 13–24. https://journals.ums.ac.id/index.php/benefit/article/view/12365/6678

Najib, M. F., Kusdiana, W., & Razli, I. A. (2022). Local Halal Cosmetic Products Purchase Intention: Knowledge, Religiosity, Attitude, and Islamic Advertising Factors. Journal of Islamic Economic Laws, 5(2), 177–198. https://doi.org/10.23917/jisel.v5i2.19199

Ou, Y. C., & Verhoef, P. C. (2017). The impact of positive and negative emotion on loyalty intention and their interactions with customer equity drivers. Journal of Business Research, 80(July), 106–115. https://doi.org/10.1016/j.jbusres.2017.07.011

Pretorius, C., McCashin, D., & Coyle, D. (2022). Mental health professionals as influencers on TikTok and Instagram: What role do they play in mental health literacy and help-seeking? Internet Interventions, 30(June), 100591. https://doi.org/10.1016/j.invent.2022.100591

Rodríguez Aboytes, J. G., Barth, M., & Fischer, D. (2022). Evolution of entrepreneurs’ expectations using instagram as a business practice: A transformative learning perspective in the case of sustainable fashion entrepreneurs in Mexico. World Development Sustainability, 1(September 2021), 100005. https://doi.org/10.1016/j.wds.2022.100005

Saffanah, L., Handayani, P. W., & Sunarso, F. P. (2023). Actual purchases on Instagram Live Shopping: The influence of live shopping engagement and information technology affordance. Asia Pacific Management Review, 28(2), 204–214. https://doi.org/10.1016/j.apmrv.2022.09.002

Sarstedt, M., Hair, J. F., Cheah, J. H., Becker, J. M., & Ringle, C. M. (2019). How to specify, estimate, and validate higher-order constructs in PLS-SEM. Australasian Marketing Journal, 27(3), 197–211. https://doi.org/10.1016/j.ausmj.2019.05.003

Sarstedt, M., Ringle, C. M., & Hair, J. (2017). Partial Least Squares Structural Equation Modeling. In C. Homburg, M. Klarmann, & A. Vomberg (Eds.), Handbook of Market Research. Springer. https://doi.org/10.1007/978-3-319-05542-8_15-1

Sekaran, U., & Bougie, R. (2017). Metode Penelitian untuk Bisnis. Salemba.

Serra-Cantallops, A., Ramon-Cardona, J., & Salvi, F. (2018). The impact of positive emotional experiences on eWOM generation and loyalty. Spanish Journal of Marketing - ESIC, 22(2), 142–162. https://doi.org/10.1108/SJME-03-2018-0009

Setyawan, A. A., Maulana, H., Kusumawati, P. D. W., Murwanti, S., & Saputro, E. P. (2023). Is this Truly Healthy? Consumer’s Trust in a Healthy Product Extension in Traditionally Unhealthy Products. WSEAS Transactions on Business and Economics, 20, 752–758. https://doi.org/10.37394/23207.2023.20.69

Shrivastava, A., Jain, G., Kamble, S. S., & Belhadi, A. (2021). Sustainability through online renting clothing: Circular fashion fueled by instagram micro-celebrities. Journal of Cleaner Production, 278, 123772. https://doi.org/10.1016/j.jclepro.2020.123772

Sintia, L., Siagian, Y. M., & Kurniawati, K. (2023). The Determinants of Purchase Intention in Social Commerce. Jurnal Manajemen Bisnis, 14(1), 214–237. https://doi.org/10.18196/mb.v14i1.15754

Smith, R. E., & Yang, X. (2004). Toward a general theory of creativity in advertising: Examining the role of divergence. In Marketing Theory (4th ed., p. (1-2), 31–58). https://doi.org/https://doi.org/10.1177/1470593104044086

Sokolova, K., & Kefi, H. (2020). Instagram and YouTube bloggers promote it, why should I buy? How credibility and parasocial interaction influence purchase intention. Journal of Retailing and Consumer Services, 53(September 2018), 101742. https://doi.org/10.1016/j.jretconser.2019.01.011

statista.com. (2023). Most popular social networks worldwide as of October 2023, ranked by number of monthly active users. https://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/

Stenberg, R. J., & Lubart, T. I. (1999). The Concept of Creativity: Prospects and Paradigms. Cambridge University Press. https://doi.org/https://doi.org/10.1017/CBO9780511807916.003

Syahlani, S. P., Haryadi, F. T., Setyawan, A. A., Mayasari, I., Dewi, N. M. A. K., & Qui, N. H. (2022). Key Driver of Repurchase Intention in the Poultry Farming Input Market in Indonesia. Tropical Animal Science Journal, 45(4), 490–498. https://doi.org/10.5398/tasj.2022.45.4.490

Wang, E. S. T., & Tsai, M. C. (2019). Effects of the perception of traceable fresh food safety and nutrition on perceived health benefits, affective commitment, and repurchase intention. Food Quality and Preference, 78(June). https://doi.org/10.1016/j.foodqual.2019.103723

Wiyadi, W., & Ayuningtyas, N. A. (2019). Product aspects of marketing effort and purchase intention. Humanities and Social Sciences Reviews, 7(3), 541–547. https://doi.org/10.18510/hssr.2019.7380

Yang, Y., Xu, J., Fan, Z. P., & Land, L. P. W. (2023). Exploring users’ content creation and information dissemination behavior in social media: The moderating effect of social presence. Acta Psychologica, 233(January), 103846. https://doi.org/10.1016/j.actpsy.2023.103846

Yu, J., & Egger, R. (2021). Color and engagement in touristic Instagram pictures: A machine learning approach. Annals of Tourism Research, 89, 103204. https://doi.org/10.1016/j.annals.2021.103204

Zhao, H., Fu, S., & Chen, X. (2020). Promoting users’ intention to share online health articles on social media: The role of confirmation bias. Information Processing and Management, 57(6), 102354. https://doi.org/10.1016/j.ipm.2020.102354




DOI: https://doi.org/10.18196/mb.v15i2.21841

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Candra Kusuma Wardana, Farid Adi Prasetya, Muhammad Halim Maimun, Fuad Hudaya Fatchan

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.



Office: 

Ruang Jurnal Manajemen Bisnis
Gedung Ki Bagus Hadikusuma (E4) Lantai 2, Kampus Terpadu Universitas Muhammadiyah Yogyakarta,
Jalan Brawijaya (Lingkar Selatan), Tamantirto, Kasihan, Bantul, Daerah Istimewa Yogyakarta, Indonesia, 55183
Website: journal.umy.ac.id/index.php/mb - E-mail: mabis@umy.ac.id
Phone: +62 274 387 656 (ext: 118)

Jurnal Manajemen Bisnis is licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)