Email this article 
The Mediating Role of Technological Support in Enhancing Employee Productivity and Job Satisfaction through Remote Work Policies in Indonesia
Abstract
Research aims: The COVID-19 pandemic has accelerated the adoption of remote work globally, including in Indonesia. This study investigates the impact of remote work policies on employee productivity and job satisfaction in Indonesia, with an emphasis on the mediating role of technological support.
Design/Methodology/Approach: Using a sample of 300 respondents from various industries, we employed Structural Equation Modeling (SEM) to analyze the data.
Research findings: The results indicate that remote work positively influences both employee productivity and job satisfaction. Furthermore, technological support significantly enhances these effects, underscoring its critical role in successful remote work implementation.
Theoretical Contribution/Originality: The findings extend the Job Demands-Resources (JD-R) model by highlighting the critical mediating role of technological support in enhancing the positive impacts of remote work policies on employee productivity and job satisfaction.
Practitioners/Policy Implications: These findings provide valuable insights for policymakers and business leaders aiming to optimize remote work strategies through effective technological investments.
Research Limitations/Implications: This study's primary limitation is the reliance on self-reported data from a specific geographic region, which may not fully capture the diverse experiences and technological infrastructures present in other parts of Indonesia.
Keywords
Full Text:
PDFReferences
Bailey, D. E., & Kurland, N. B. (2002). A review of telework research: Findings, new directions, and lessons for the study of modern work. Journal of Organizational Behavior, 23(SPEC. ISS.), 383–400. https://doi.org/10.1002/job.144
Bentley, T. A., Teo, S. T. T., McLeod, L., Tan, F., Bosua, R., & Gloet, M. (2016). The role of organisational support in teleworker wellbeing: A socio-technical systems approach. Applied Ergonomics, 52, 207–215. https://doi.org/10.1016/j.apergo.2015.07.019
Bloom, N., Liang, J., Roberts, J., & Ying, Z. J. (2015). Does working from home work? Evidence from a chinese experiment. Quarterly Journal of Economics, 130(1), 165–218. https://doi.org/10.1093/qje/qju032
Cserháti, I. (2020). “Business is unusual” – remote work after COVID-19. Köz-Gazdaság, 15(2), 38–53. https://doi.org/10.14267/retp2020.02.04
Demerouti, E., Nachreiner, F., Bakker, A. B., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86(3), 499–512. https://doi.org/10.1037/0021-9010.86.3.499
Dingel, J. I., & Neiman, B. (2020). How many jobs can be done at home? Journal of Public Economics, 189, 1–8. https://doi.org/10.1016/j.jpubeco.2020.104235
Fay, M. J., & Kline, S. L. (2011). Coworker relationships and informal communication in high-intensity telecommuting. Journal of Applied Communication Research, 39(2), 144–163. https://doi.org/10.1080/00909882.2011.556136
Fialho, J. (2022). Benefits and Challenges of Remote Work. Studies in Systems, Decision and Control, (210), 1–17). https://doi.org/10.1007/978-3-031-07626-8_1
Gajendran, R. S., & Harrison, D. A. (2007). The Good, the Bad, and the Unknown About Telecommuting: Meta-Analysis of Psychological Mediators and Individual Consequences. Journal of Applied Psychology, 92(6), 1524–1541. https://doi.org/10.1037/0021-9010.92.6.1524
Golden, T. D. (2006). The role of relationships in understanding telecommuter satisfaction. Journal of Organizational Behavior, 27(3), 319–340. https://doi.org/10.1002/job.369
Grant, C. A., Wallace, L. M., & Spurgeon, P. C. (2013). An exploration of the psychological factors affecting remote e-worker’s job effectiveness, well-being and work-life balance. Employee Relations, 35(5), 527–546. https://doi.org/10.1108/ER-08-2012-0059
Gupta, A. (2020). Accelerating Remote Work After COVID-19. In COVID Recovery Symposium (Issue April).
Kominfo. (2022). Indeks Masyarakat Digital Indonesia (IMDI) Menurut Provinsi Tahun 2022 - Open Data KOMINFO. https://data.kominfo.go.id/opendata/dataset/indeks-masyarakat-digital-indonesia-imdi-menurut-provinsi
Maruyama, T., & Tietze, S. (2012). From anxiety to assurance: Concerns and outcomes of telework. Personnel Review, 41(4), 450–469. https://doi.org/10.1108/00483481211229375
Morganson, V. J., Major, D. A., Oborn, K. L., Verive, J. M., & Heelan, M. P. (2010). Comparing telework locations and traditional work arrangements: Differences in work-life balance support, job satisfaction, and inclusion. Journal of Managerial Psychology, 25(6), 578–595. https://doi.org/10.1108/02683941011056941
Olson, G. M., & Olson, J. S. (2000). Distance Matters. Human–Computer Interaction, 15(2–3), 139–178. https://doi.org/10.1207/S15327051HCI1523_4
Orr, A., & Savage, T. (2021). Expanding Access to and Ensuring Equity in the Benefits of Remote Work Following the COVID-19 Pandemic. Journal of Science Policy & Governance, 18(04), 1–8. https://doi.org/10.38126/jspg180413
Putri, L. P., Russell, D. J., O’Sullivan, B. G., & Kippen, R. (2021). Factors Associated With Working in Remote Indonesia: A National Cross-Sectional Study of Early-Career Doctors. Frontiers in Medicine, 8, 1–10. https://doi.org/10.3389/fmed.2021.594695
Shirmohammadi, M., Au, W. C., & Beigi, M. (2022). Remote work and work-life balance: Lessons learned from the covid-19 pandemic and suggestions for HRD practitioners. Human Resource Development International, 25(2), 163–181. https://doi.org/10.1080/13678868.2022.2047380
Staples, D. S., Hulland, J. S., & Higgins, C. A. (2006). A Self-Efficacy Theory Explanation for the Management of Remote Workers in Virtual Organizations. Journal of Computer-Mediated Communication, 3(4). https://doi.org/10.1111/j.1083-6101.1998.tb00085.x
Toscano, F., & Zappalà, S. (2021). Overall Job Performance, Remote Work Engagement, Living with Children, and Remote Work Productivity during the COVID-19 Pandemic: A Mediated Moderation Model. European Journal of Psychology Open, 80(3), 99–142. https://doi.org/10.1024/2673-8627/a000015
Tsai, M. C., Wang, J. F., & Chen, Y. T. (2021). Effect of social identity on supply chain technology adoption of small businesses. Asia Pacific Management Review, 26(3), 126–136. https://doi.org/10.1016/j.apmrv.2020.12.001
Tseng, F. M., Liang, C. W., & Nguyen, N. B. (2023). Blockchain technology adoption and business performance in large enterprises: A comparison of the United States and China. Technology in Society, 73, 1–10. https://doi.org/10.1016/j.techsoc.2023.102230
Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021). Achieving Effective Remote Working During the COVID-19 Pandemic: A Work Design Perspective. Applied Psychology, 70(1), 16–59. https://doi.org/10.1111/apps.12290
Wang, T.-L., & Oscar, W. (2024). How Supportive and Competitive Work Environments Influence Job Attitudes and Performance in French Sales Roles. Global Review of Tourism and Social Sciences, 1(1), Article 1.
Zahari, A. I., Abdul Manan, D. I., Razali, F. M., Zolkaflil, S., & Said, J. (2024). Exploring the viability of remote work for SME. Journal of Open Innovation: Technology, Market, and Complexity, 10(1), 1–11. https://doi.org/10.1016/j.joitmc.2023.100182
DOI: https://doi.org/10.18196/mb.v15i2.23050
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Andi Aminullah Alam, Erni Ratna Dewi
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Office:
Ruang Jurnal Manajemen Bisnis,
Gedung Ki Bagus Hadikusuma (E4) Lantai 2, Kampus Terpadu Universitas Muhammadiyah Yogyakarta,
Jalan Brawijaya (Lingkar Selatan), Tamantirto, Kasihan, Bantul, Daerah Istimewa Yogyakarta, Indonesia, 55183
Website: journal.umy.ac.id/index.php/mb - E-mail: mabis@umy.ac.id
Phone: +62 274 387 656 (ext: 118)
Jurnal Manajemen Bisnis is licensed under Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0)